Hiring Customer Support in Bangalore HSR Layout Salary upto 4 Lakh

Job Description

Job Title: Customer Success Associate** Location: Bangalore, HSR Layout Job Description: We are seeking a dynamic and proactive Customer Success Associate to join our team. The ideal candidate will be responsible for managing customer queries, handling escalations, and nurturing relationships with assigned customers. This role will be pivotal in ensuring customer satisfaction and driving adoption of our products/services. Key Responsibilities: - Respond to customer queries and concerns in a timely and professional manner, providing effective solutions and ensuring customer satisfaction. - Handle customer escalations promptly and efficiently, addressing issues with empathy and understanding. - Maintain strong relationships with customers assigned by the Customer Success Manager (CSM), understanding their needs and goals. - Monitor customer activity related to subscribed products/services, ensuring smooth onboarding, implementation, and training as directed by the CSM. - Track key metrics such as adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant indicators to measure customer success. - Facilitate internal and external communications in a customer-centric manner, ensuring alignment with customer goals and objectives. - Fluent in both English and Hindi, with excellent verbal and written communication skills in both languages. - Collaborate with cross-functional teams to address customer needs and drive continuous improvement. **Requirements:** - Proven experience in customer service or customer success roles, preferably in a technology or SaaS environment. - Strong interpersonal skills with the ability to build rapport and maintain relationships with customers. - Ability to multitask and prioritize in a fast-paced environment. If you are passionate about customer success and possess the skills and experience outlined above, we encourage you to apply for this exciting opportunity. Join us in shaping the future of customer engagement and satisfaction!