Customer Support Executive - E Commerce

Job Description

. Responsibilities. Respond to customer queries in a timely and accurate way, via phone, email, chat. Monitor customer complaints on social media and reach out to provide assistance. Proficiency in using CRM software. Ability to multi-task and prioritize tasks effectively. Connecting with customers on calls as and when required. Experience 1-2 years Experience as a Customer Support Specialist or similar CS role Familiarity with D2C industry is a plus. Strong communication skills, including active listening and clear articulation. Ability to solve problems, alleviate conflicts, and escalate tactfully. Ability to multitask, manage time, and prioritize. Ability to work individually and as a team member. Handled 150 connected calls (AHT 50 sec) in a day.