Hiring Customer Support Associate For Leading Banking /Insurance !!

Job Description

Hiring Now Banking Customer Support (International Voice Process) Location: Bangalore Shift: US/UK Rotational Shifts Experience: Minimum 1 year in International Voice Process Qualification: Graduates / Undergraduates with relevant experience Joiners: Immediate Joiners Only CTC: Up to [Insert range] + Incentives Job Description: We are hiring for a Customer Support Executive role in a Banking Voice Process . The ideal candidate will handle inbound and outbound customer calls from international clients, resolve banking-related queries, and ensure a high standard of service delivery. This role also includes responsibilities in quality assurance and process improvement. Key Responsibilities: Customer Support (Voice): Handle inbound and outbound international calls in a timely and professional manner. Focus on First Call Resolution (FCR) as a core part of customer relationship management. Identify customer needs and concerns by actively listening and asking relevant questions. Provide accurate information and resolve banking-related issues efficiently. Follow predefined communication scripts while exercising judgment to go off-script when needed. Record call details in the appropriate CRM or tracking system and escalate as per procedures. Quality Assurance & Audits: Monitor and evaluate service quality , ensuring alignment with client KPIs such as CSAT (Customer Satisfaction) and quality scores . Develop and implement quality control measures to maintain service excellence. Analyze call data and audit findings to identify recurring issues and suggest improvements. Collaborate with operations and training teams to address quality concerns. Conduct quality feedback sessions with agents to share insights and drive continuous improvement. Candidate Profile: Minimum 1 year of experience in an international voice process (preferably in banking or financial services) Excellent verbal communication skills and active listening ability Strong problem-solving skills and ability to handle high-pressure situations Familiarity with CRM tools and call documentation systems Willingness to work in US/UK rotational shifts Graduates / Undergraduates with relevant experience are eligible Immediate joiners preferred Book Your Interview Slot Today! Contact: 7829336202 / 7829336034 / 9380300644