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NTT DATA, Inc. logo

Helpdesk Associate -Immediate Joiners

1 - 3 years

2 - 4 Lacs

Bengaluru

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

helpdesk Active Directory technical support troubleshooting customer handling project management information technology networking artificial intelligence delivery management technology consulting agile win

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description "NTT DATA- Helpdesk Associate - Looking for Immediate Joiners " Role & responsibilities Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. • Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviors include: Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-haves) Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do - ITIL foundation certified Flexible Willing to work in a Rotational 24*7 Perks and benefits * Health Insurance Covered up to 5 Lak * Cab Facilities available * Time - Off Benefits * Wellness Benefits

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1479 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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