Helpdesk Analyst

Role Overview: As a Technical Support Analyst I at Exela, you will serve as the first point of contact for internal and external customers seeking technical assistance through phone, email, chat, or the ticketing system. Your role will involve clear communication via various channels, strong listening skills to understand customer issues, and displaying patience, empathy, and understanding towards customers. Multitasking is crucial as you may need to work on multiple issues simultaneously. Your primary responsibility will be to ensure that user queries or issues are captured, validated, resolved, and triaged following standard help desk procedures. Qualifications Required: - 3-year degree or equivalent education - 2+ to 5 years of experience Additional details of the company: Exela is a business process automation (BPA) leader with a global footprint and proprietary technology that provides digital transformation solutions to enhance quality, productivity, and end-user experience. With expertise in operating mission-critical processes, Exela serves over 4,000 customers in 50 countries, including more than 60% of the Fortune 100. The company's software and services cover various industries such as finance & accounting, human capital management, legal management, banking, healthcare, insurance, and public sectors. Exela's cloud-enabled platforms and automation modules, along with its 17,500+ employees in 23 countries, enable the rapid deployment of integrated technology and operations as an end-to-end digital journey partner.,