Helpdesk Analyst

• Troubleshooting and Problem Resolution:Identifying, diagnosing, and resolving hardware, software, and network issues.
• Incident Management:Recording, categorizing, and tracking incidents, ensuring timely resolution and escalation when necessary.
• Service Request Management:Handling various service requests, such as software installations, access permissions, and hardware updates.
• Communication and Customer Service:Communicating effectively with users, both technical and non-technical, to explain solutions and address concerns.
• Knowledge Base Maintenance:Contributing to and updating the company's knowledge base with troubleshooting steps and solutions.
• Documentation and Reporting:Documenting incidents and resolutions, and generating reports on service desk performance.
• Collaboration and Teamwork:Working with other IT staff, vendors, and third-party support teams to resolve complex issues.

Example: A Help Desk Analyst might troubleshoot a user's malfunctioning printer, guide them through the process of installing new software, or assist them with logging into a network. They might also be responsible for managing access to company resources, such as email or file shares.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,822.80 - ₹40,720.56 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person