Help Desk Engineer

Job Description

Role : Help Desk Engineer Location : Hyderabad/ Bangalore Exp : 1-2 years Communication skills - Excellent Shifts - Rotational Working - 6 days WFO Job Description Helpdesk Engineer – Experience 1 to 2 Years · Responding to client IT support requests. · Meeting with clients to diagnose software, networking, or hardware issues. · Providing technical support on-site or via remote-access systems. · Offering solutions that meet the needs of the client. · Repairing hardware malfunctions, software issues, and networking problems. · Maintaining good client relations. · Tracking and managing work records. · Compiling job reports. · Knowledge on AV and VC Systems. · To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile · Coordinates with customers to plan and implement software upgrade actions and OS installation · Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure · To follow up procurement & delivery of hardware/software that are required by users · Day to day management of the helpdesk - dealing with cases from inception to completion Skills · Bachelor’s degree in information technology or computer science. · Proven work experience as a technical support engineer. · Knowledge of web services, API, and IP-based protocols. · Knowledge of computer hardware and networking systems. · Good time management skills. · Good interpersonal skills. · Ability to troubleshoot complex hardware and software issues. · Excellent written and verbal communication skills. Show more Show less