Head, Shared Services (Data Digital & IT)

A senior operations leader is required to oversee holistic IT Service Management, Service Operations, Operational Quality Management, continual service improvement, and operational governance across a function. You will be responsible for developing and implementing a comprehensive enterprise data strategy, guiding the business data strategy, establishing long-term roadmaps, policies, procedures, and standards for data management. You will ensure data quality, privacy, and security, align data initiatives with business objectives, and work with businesses to implement data quality initiatives for trusted decision-making. Additionally, you will drive data architecture practices such as cataloguing, glossary, and lineage for traceability and transparency of data. In collaboration with businesses, Enterprise Data Owners (EDOs), IT teams, and strategic partners, you will transform the vision, build and execute a roadmap for enterprise data management. You will drive executive data governance, cross-domain data governance committees, stakeholder engagement, and collaboration to ensure transparency and progress of data management across the enterprise. As a critical role in ensuring regulatory compliance and risk management, you will establish data governance frameworks, implement controls for data protection, and monitor data usage to mitigate risks. Moreover, you will drive innovation by leveraging data and emerging technologies to create new business models, enhance products or services, and improve customer engagement. Promoting a data-driven culture within the organization, you will democratize data access, promote data literacy, empower teams to make informed decisions based on data insights, and leverage data assets for revenue generation and cost optimization. Additionally, you will ensure technology strategy alignment with Enterprise Data Management (EDM), drive next-generation capabilities in data management, and build an inventory of data assets. The ideal candidate should have over 20 years of overall experience, with at least 15 years in leading Service Delivery teams, including 5 years in Pharma/Healthcare. Proficiency in ITIL-based IT Service Management, extensive experience in managing ITIL life-cycle processes, and expertise in conducting IT audits are essential. Strong leadership in IT shared services, managing budgets, controlling costs, and managing risks in a dynamic IT environment are required. Novartis is committed to creating an inclusive work environment and diverse teams. Joining Novartis means being part of a community that strives to improve and extend people's lives through innovative science and collaborative efforts. If you are passionate about making a difference and want to be part of a mission-driven organization, consider joining the Novartis team.,