Head - Service Delivery (Cyber Security)

Responsibilities

Service Delivery Leadership:

• Ensure seamless execution of all OT/IT cybersecurity service delivery operations, meeting stringent timelines and quality benchmarks.
• Manage the end-to-end lifecycle of cybersecurity projects, from initiation to closure, including risk assessments and compliance adherence.
  

Operational Excellence

• Establish robust processes, workflows, and frameworks for efficient and scalable service delivery.
• Drive continuous improvement initiatives to enhance service quality, cost efficiency, and operational performance.
  

Engineering Oversight

• Supervise engineering teams to ensure the development of secure, high-quality solutions for OT/IT environments.
• Provide technical guidance and resolve escalations related to service delivery, ensuring alignment with industry best practices.
  

Client Engagement

• Collaborate with clients to understand their cybersecurity requirements and customize solutions accordingly.
• Maintain strong client relationships to ensure satisfaction and long-term partnerships.
  

Cross-functional Coordination

• Collaborate with other departments to ensure seamless execution of strategic initiatives, including cybersecurity projects and solutions.
• Drive process innovation and foster a culture of operational excellence across the organization.
  

Qualifications

• Bachelor’s degree in Engineering, IT, or related fields; certifications in project management (e.g., PMP) preferred.
• 15+ years of experience in service delivery, project management, and engineering within the cybersecurity domain.
• Strong understanding of OT/IT environments, industrial cybersecurity, and secure networking practices.