Head - Service Delivery (Cyber Security)

Role Overview: As a Service Delivery Leader in the field of OT/IT cybersecurity, you will be responsible for ensuring the smooth execution of all service delivery operations while meeting strict timelines and maintaining high-quality standards. Your role will involve managing the entire lifecycle of cybersecurity projects, from initiation to closure, including conducting risk assessments and ensuring compliance adherence. Key Responsibilities: - Establish efficient and scalable processes, workflows, and frameworks to drive operational excellence in service delivery. - Focus on continuous improvement initiatives to enhance service quality, cost efficiency, and overall operational performance. - Oversee engineering teams to ensure the development of secure and high-quality solutions for OT/IT environments. - Provide technical guidance, resolve escalations related to service delivery, and ensure alignment with industry best practices. - Engage with clients to understand their cybersecurity needs and tailor solutions accordingly to build and maintain strong client relationships. - Collaborate with other departments to ensure the seamless execution of strategic initiatives, including cybersecurity projects and solutions. - Drive process innovation and cultivate a culture of operational excellence across the organization. Qualifications Required: - Bachelor's degree in Engineering, IT, or related fields. - Certifications in project management such as PMP are preferred. - Minimum of 15 years of experience in service delivery, project management, and engineering within the cybersecurity domain. - Strong understanding of OT/IT environments, industrial cybersecurity, and secure networking practices.,