Head Sales & Marketing- Resort

• Has Ability to work in operational team and taking lead in assisting group arrival and check out for smooth guest exits during check out.
• Has 10 years of relevant experience in 5 star hotels or resorts
• Should be into selling five star good category resorts.
• Has previous and extensive skill in handling travel agents, DMC, In-bounds TA Agents, OTAs, MICE, Weddings etc..
• Has excellent skill in understanding marketing matrix, Online portal and monitor online portal.
• Possesses excellent English, math and psychometric abilities
• Possesses aptitude and upward mobility
• Technical education in Hospitality management is mandatory.
  

• Is directly responsible for the day to day key processes in his/her area of work
• Assists his/her supervisor in executing the day to day operational requirements
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
• Attends all scheduled training sessions
• Actively offers operational, employee and customer (internal and external) related feedback to management
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
• Adheres to the hotel's code of conduct and grooming & hygiene standards
• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
• Actively participates in briefings and meetings
• Maintains a clean and orderly work area and promotes a safe working environment
• Performs any additional duties as assigned
  

Duties And Responsibilities

• Maintain and promote a team work environment with effective and clear communication amongst co-workers.
• Attending travel trade and delivering and creating a successive plan to stream line meeting all Travel agents in different location.
• Ensure best client service is being made available through communication amongst the team, cross training within the department and appropriate office coverage.
• Works with General manager to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Set example through professional, friendly attitude towards clients and co-workers, timely response to clients and co-workers needs and observance of sales office standard.
• Ensure hotel meets or exceeds budgeted goals.
• Follow and track company cross-sell procedures.
• Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
• Organize travel agent month and travel agent appreciation rates for slow months.
• Assists with the development and implementation of promotions, both internal and external.
• Creating a focus on attracting new business.
• Attending and contributing to the monthly sales strategy meeting
• Updating and owning the sales strategy & sales plan with the General Manager.
• Review and approves any special corporate negotiated rates by signing the CVGR (Company Volume guaranteed rate) contract.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.
• Recommends monthly room nights’ target goals for sales team members.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Develop and send informative press releases to targeted lists highlighting all activities and promotions.
• Maintain and expand corporate incentive program via direct mail, personal visits etc.
• Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity.
• Responsible for the training of sales managers and staff.
• Follow and promote hotel standards with guests, co-workers.
• Evaluates and drives the hotel’s participation in the various sales channels, Market Sales, Event Booking Centres, electronic lead channels, etc.
• Monitors all day to day activities of direct reports.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Developing and writing up strategic plans.
• Leading sales teams.
• Developing sales teams.
• Turning leads into sales.
• Putting together sales pitches.
• Continually assess the sales processes to identify improvements and efficiencies.
• Keeping an eye on competitors.
• Building client relationships.
• Fostering a sales culture within a team.
• Completing all sales activity documentation.
• Creating and process to map daily, weekly, monthly, half yearly and yearly sales record based on conversion from unit, travel agents, online portal.
• Closely working with Front office, Accounts for exchanging details of rate & contracts execution.
• Mapping and providing detail of payment received and closed based on individual booking once guest checks out.
• Hosting and attending travel meets other agents for promotion in resort and outside.
• Also ensuring credit limits are not extended and keeping strong follow-up for payment against booking with travel agents.
• Presenting and submission of sales budget year to year.
• Ensuring company assets are taken care, which are closely associated for sales work.