Head Resilience | Banking Captive | Pune/Hyderabad

What you will need to succeed in the role:

• Proven experience in technology leadership roles, running high performing tech engineering teams.
• Proven experience working in a large scale, multi-national and technologically diverse environment.
• Proven experience in production support, technology incident management or problem management roles.

What you’ll do:

• Lead

  Production Support

  for Cybersecurity’s technology services and tooling across the bank. Includes: ensuring leadership of major IT incidents involving cybersecurity services and providing 24x7 incident management for all Cyber IT Services (opt-out by agreement). Includes: providing L1 and L2 support, continuous monitoring and response services for system events, ensuring their triage and timely resolution. Includes supporting the negotiation and integration of 3rd party (inc. SaaS) tool production support services.
• Lead

  Problem Management

  for Cybersecurity’s technology services and tooling across the bank. Includes: driving problem prioritisation, steering, support and tracking to sustainable resolution. Includes conducting thematic assessments to proactively uplift practice and services learning from previous events.
• Drive Observability practise across Cybersecurity’s technology services across the bank. Includes: ensuring teams have agreed roadmaps to uplift logging, monitoring and alerting capabilities; provides a CoE for observability best practise and adoption; optimises related observability technology use (e.g. Splunk ITSI).
• Drives endpoint agent lifecycle management for all Cyber endpoint agents and sensors. Includes: working across Technology to delivery simplification of agent management via embedding agents in standard builds, automated testing, automated maintenance via Ansible/Terraform/Chocolatey etc.
• Develops and inspire a team of experienced engineers across multiple markets to meet our strategic aims.