Head- Operations and Student Services

As the Head of Operations & Student Support at SVKMs NMIMS Centre for Distance and Online Education (NCDOE) in Mumbai, you will play a crucial role in strategically planning, managing, and overseeing the operational activities of various departments. Reporting directly to the CEO, you will be responsible for directing the planning, development, and implementation of all operations and student support services at NCDOE. Your key focus areas will include Operations Management, Student Services, Strategic Planning, Cross-Functional Collaboration, Team Leadership, Market Analysis, Financial Management, and interacting with Internal and External Stakeholders. In Operations Management, you will be tasked with developing and implementing effective operational strategies and policies to ensure the smooth functioning of all operational functions. This will involve coordinating with various departments to streamline administrative processes, optimize resource allocation, and oversee the administration of examinations. Moreover, you will need to manage the IT team to ensure the smooth operation of computer systems, networks, and software applications at NCDOE while also overseeing the admission function to facilitate the admission process seamlessly. Your role will also involve providing strategic leadership and direction to the Manager-Student Support to ensure efficient and effective support services for students. You will guide, direct, and manage performances to ensure response quality, productivity, and seamless functioning of the Student Support Center operations. Additionally, you will be responsible for developing and implementing a comprehensive strategic plan for the Ops Functions and Student Support aligned with the overall company objectives. Collaborating with internal stakeholders and building a high-performing team of professionals will be essential in ensuring the success of the assigned business unit. To excel in this role, you should possess exceptional leadership and team management abilities, strategic thinking, problem-solving skills, communication, and presentation skills. Your ability to influence management, conduct market analysis, manage budgets, and work in a dynamic environment will be crucial. A master's degree in business administration, marketing, finance, or a related field, along with at least 15+ years of proven experience in senior management roles in education administration, operations management, or call center/student support roles, will be required. If you are looking to make a significant impact in the field of distance and online education and contribute to the success of NCDOE, this position offers a challenging yet rewarding opportunity to lead and drive operational excellence within the organization.,