Head of Sales

Position Overview:

Head of Sales & Client Experience

Key Responsibilities:

Sales Leadership & Strategy

• Drive end-to-end sales strategy for Professional Services across Staffing, Permanent Placement, Managed Capacity, and Platform solutions
• Own and exceed revenue targets for Enterprise and Corporate accounts, including Fortune 5000 clients and Indian Corporate houses
• Build and execute go-to-market strategies for new service lines and emerging client segments
• Lead business development initiatives to expand market share in IT services and technology staffing domains
• Develop pricing strategies, deal structures, and commercial frameworks that maximize profitability while ensuring client value

Client Experience & Relationship Management

• Serve as a trusted advisor to C-suite executives and senior stakeholders across client organizations
• Design and implement client experience frameworks that drive retention, satisfaction, and wallet share expansion
• Establish governance models for key accounts, ensuring seamless service delivery and proactive issue resolution
• Champion voice-of-customer initiatives to continuously enhance service quality and client engagement

Team Leadership & Development

• Build, mentor, and scale a high-performing sales and account management team
• Foster a culture of accountability, collaboration, and results-driven performance
• Implement sales enablement programs, training, and tools to enhance team capabilities
• Set clear KPIs and performance metrics aligned with business objectives

Market & Industry Engagement

• Maintain a deep understanding of market trends, competitive landscape, and client needs in the IT staffing and professional services space
• Represent the company at industry forums, conferences, and networking events
• Leverage industry insights to identify new business opportunities and partnership avenues

Required Qualifications

Experience

• 15-20 years

  of progressive experience in B2B sales within the Professional Services and IT Staffing industry
• Proven track record of selling

  Staffing, Permanent Placement, Managed Capacity, and Platform solutions

  to enterprise clients
• Demonstrated success in engaging with

  Fortune 5000 Enterprise clients

  and

  Indian Corporate houses

• Experience working with leading staffing and professional services firms.

• Managed Services

  sales experience is highly desirable

Skills & Competencies

• Strategic thinker with strong business acumen and commercial orientation
• Exceptional relationship-building and stakeholder management skills at CXO level
• Strong negotiation and deal closure capabilities with complex, multi-stakeholder engagements
• Excellent communication, presentation, and executive presence
• Data-driven approach to sales planning, forecasting, and pipeline management
• Ability to thrive in a fast-paced, dynamic environment with competing priorities

Education

• Bachelor's degree required; MBA or equivalent advanced degree preferred