Head of Product Implementation-(Property & Casualty Insurance)

Role Title:

About the Role

Head of Product Implementation

Key Responsibilities

Setting up and Leading Product Implementations:

• Define and implement frameworks for managing product implementation projects.
  
• Lead client implementations, managing project assignments, staffing, capacity planning, profitability, and delivery governance.
  
• Maintain control over implementation schedules, budgets, risks, and issues.
  
• Identify project risks early and provide timely recommendations for mitigation.
  
• Execute and revise project work plans to meet evolving requirements.
  
• Communicate effectively with clients to identify needs and evaluate solutions.
  
• Enhance customer satisfaction and strengthen client relationships.
  
• Drive process improvements and establish policies, procedures, and tools for effective delivery.
  
• Support partner relationships and competency development for implementation services.
  
• Collaborate with finance and PMO teams for invoicing and change management.
  

Leadership & Strategic Involvement:

• Build and structure global implementation teams and delivery processes.
  
• Lead the overall implementation function across multiple regions.
  
• Collaborate with business leaders to establish strategic plans aligned with product initiatives and vision.
  
• Engage confidently with enterprise C-level executives to drive strategic objectives.
  

Pre-sales Support:

• Support global pre-sales teams in RFPs, RFIs, POCs, and demos.
  
• Assist sales and account management teams in winning new business opportunities.
  

Required Skills & Experience

• 20+ years

  of experience in

  enterprise software product implementation

  , preferably in the insurance industry.
• Strong technology background: application, data, cloud, security, and SaaS products.
  
• Deep understanding of

  requirements engineering

  and

  product implementation lifecycle

  .
• Proven operational, project management, and process management skills.
  
• Excellent

  communication, presentation, and negotiation skills

  .
• Detailed knowledge of

  P&C insurance industry

  .
• Strong leadership and team management capabilities: recruiting, mentoring, and motivating teams.
  
• Ability to adapt in a dynamic environment with evolving priorities.
  
• Willingness to travel as required.
  

Desirable Skills

• BS or MS degree in a related field, or equivalent experience.
  
• Experience in both

  start-up and corporate environments

  .
• Knowledge of

  cloud-based deployment

  and modern technology implementation approaches.

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