Technical Engagement Manager

About GSPANN

GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide.

With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com

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Role & responsibilities

• Manage multiple global delivery teams.
• Take accountability for client satisfaction, delivery quality, and growth.
• Work with onsite account managers in identifying new opportunities and resource requirements for account growth.
• Lead the Request for Proposal (RFP) activities from offshore for new opportunities and defend the proposals.
• Prepare metrics regarding the engagement on a regular basis and present it to the management.
• Act as a single point-of-contact for the account from offshore.
• Work with HR and hiring teams to ensure timely fulfilment of resource needs.
• Lead the business review meetings with the customer.
• Should be comfortable in leading and following the groups or teams.
• Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
• Conceptualize, analyze, and create blueprints for business transformations and present solutions.
• Maintain healthy account margins.
• Be a part of architecture, design, program planning discussions with senior client stakeholders on an ongoing basis.

Knowledge Management

• Conduct knowledge sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge-based repository.
• Identify accelerators and innovations.
• Understand complex interdependencies to identify the right team composition for delivery.

Program / Project Management

• Take charge of program or project objectives and prepare a plan.
• Identify the benefits and success criteria of the program or project.
• Track and define the benefits for report creation.
• Identify dependencies and critical decision or discussion points.

Delivery Management

• Conduct program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery.
• Provide delivery governance and resolve escalated project issues affecting the program.
• Conduct periodic performance reviews of key individuals on the account across multiple project teams.
• Monitor all phases of the project (requirement gathering, initiation including design, execution and closure) on a regular basis and suggest corrective actions.
• Track actual vs. planned program or project progress using KRAs and KPIs.
• Take charge of conflict, risk, and dependency management.
• Scope Management: In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.

People Management

• Build relationships with key project team members on a frequent basis via performance reviews and updates. Keep them motivated; understand their concerns and suggestions.
• Resolve team conflicts, if any, between multiple work streams or groups or individuals.
• Provide inputs on goal setting and performance appraisals of the team.
• Identify training needs for associates based on the client's changing focus.
• Motivate the team to participate in recruitment drives, training, and other organizational initiatives.

Preferred candidate profile

• Strong experience in Java / J2EE web development tech stack along with agile.
• Excellent communication skills along with experience in managing and motivating high-performance teams and individuals.
• Expertise in program management and managing multiple tracks at the same time.
• Strong experience in e-commerce or a client with a retail background.
• Proven ability to establish rapport, credibility, and influence others to drive results across the organization.
• Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
• Skillfully manage the changing operational goals and demands by being flexible and resourceful.
• Experience in project management and/or delivery offshore or onshore models and agile development process.
• Passionate about operational excellence and governance.
• Proven ability to set expectations and communicate status to technical, business, or executive teams and take ownership of all critical issues to get a logical closure.
• Experience of working in matrix organizations with varying technology practices.
• Ability to manage 50+ resources in single or multiple accounts.
• A Project Management Professional-certified candidate will have an advantage.

Why Choose GSPANN?

At GSPANN, we don't just serve our clients we co-create. The GSPANNians are passionate technologists who thrive on solving the toughest business challenges, delivering trailblazing innovations for marquee clients. This collaborative spirit fuels a culture where every individual is encouraged to sharpen their skills, feed their curiosity, and take ownership to learn, experiment, and succeed.

We believe in celebrating each others successes—big or small—and giving back to the communities we call home. If you’re ready to push boundaries and be part of a close-knit team that’s shaping the future of tech, we invite you to carry forward the baton of innovation with us.

Let’s Co-Create the Future—Together.

Discover Your Inner Technologist

Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate Your Learning

Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace.

Feel Included

At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU.

Inspire and Be Inspired

When you work with the experts, you raise your game. At GSPANN, you’re in the company of marquee clients and extremely talented colleagues.

Enjoy Life

We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family.

Give Back

Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors.

We invite you to carry forward the baton of innovation in technology with us.

Let’s Co-Create