Role Summary: The Technical Engagement Manager (TEM) will serve as the face of the company to both new and existing customers. This senior role requires a unique blend of technical expertise, strategic thinking, customer engagement, and delivery excellence. The TEM will lead customer interactions, pitch and solution presentations, and project planning while ensuring alignment with delivery and revenue goals. The ideal candidate will act as the single point of contact for all engagements, working closely with the leadership team to drive project success and business growth. Key Responsibilities: Customer & Stakeholder Engagement: Act as the first line of contact and relationship manager for new and existing clients globally. Represent the Company in customer meetings, strategy sessions, and technical discussions. Drive stakeholder satisfaction by ensuring a consultative and proactive approach. Pre-Sales & Solutioning: Lead customer discovery sessions and propose tailored solutions aligned with client needs. Prepare and present compelling pitch decks, demos, and solution proposals. Collaborate with internal teams to estimate efforts, finalize SOWs, and close deals. Technical Leadership: Provide oversight on technology choices, architecture, and solution feasibility. Bring in expertise in Full-Stack Development, Cloud (AWS/Azure/GCP), and modern frameworks. Strong understanding of AI/ML tools and their application in enterprise solutions. Project Planning & Execution Oversight: Own project planning, resourcing, budgeting, and execution strategies. Ensure project delivery aligns with customer expectations, quality standards, and timelines. Proactively manage risks and ensure mitigation plans are in place. Revenue & Delivery Focused Execution: Align delivery excellence with revenue growth targets. Identify upsell/cross-sell opportunities and work with sales to expand customer engagement. Ensure profitability through effective scope management and cost controls. Cross-Functional Collaboration: Coordinate with delivery, sales, and leadership teams to ensure project alignment and business goals. Participate in strategic planning, account reviews, and roadmap discussions. Help build reusable solution assets and contribute to practice growth. Desired Skills and Qualifications: • 15–20 years of experience in technology services with strong exposure to global customer engagement. • Proven track record in technical pre-sales, solutioning, project planning, and delivery management. • Hands-on experience in full-stack development, AI/ML technologies, and cloud architecture. • Demonstrated experience in revenue-focused delivery and strategic account management. • Excellent communication, stakeholder management, and interpersonal skills. • Experience working with international customers (especially US/EU clients); international stints is a must. • US B1/B2 visa is a great plus. • Location: Hyderabad (on-site role with client-facing responsibilities).
Job Summary Senior Delivery Manager role in the R&D Software Division of a global leader in hearing aid technology. Critical leadership position responsible for end-to-end delivery of consumer-facing mobile applications and web portals. Ensure seamless collaboration across diverse internal teams while aligning with product strategy and business goals. Ideal candidate should bring strong technical understanding, delivery excellence, stakeholder engagement, and team leadership. Experience in healthcare, pharma, or medical device domains is highly preferred. Key Responsibilities Lead and manage multiple high-performance agile teams to deliver high-quality software solutions. Plan and execute the complete product implementation lifecycle aligned with product management roadmaps. Collaborate with cross-functional teams including Program Management, Product Management, Marketing, Architecture, Development, QA, Deployment, and Regulatory/Compliance. Provide regular delivery updates to senior management and key stakeholders. Proactively identify risks and implement mitigation strategies with minimal impact on delivery timelines or product quality. Drive accountability, transparency, and consistency across all project teams. Foster a culture of ownership, agility, continuous improvement, and innovation within delivery teams. Ensure delivery compliance with quality, security, and regulatory standards applicable to medical devices. Adapt dynamically to challenges and evolving business needs while maintaining a positive, solution-oriented attitude. Required Qualifications BE/BTech or equivalent degree in Engineering, Computer Science, or related field. 10+ years of software delivery experience, including 3–5 years in senior delivery or program management roles. Strong background in delivering mobile apps and web portals. Prior experience in medical devices, healthcare, or pharmaceutical industries (preferred). Solid understanding of modern software development, cloud technologies, DevOps, and agile methodologies. Technically savvy – able to understand software architecture and contribute meaningfully to technical discussions. Proven ability to lead cross-functional teams in a global matrix organization. Exceptional communication, interpersonal, and stakeholder management skills. Dynamic leader with a positive mindset and strong problem-solving capabilities. Preferred Skills PMP, SAFe, or other Agile certifications. Exposure to regulatory environments such as FDA, MDR, or ISO standards (especially relevant to software in medical devices).