Head of Procurement

Job title:

Job Description:

As Procurement Operations Manager, you will:

• Lead a team focused on operational procurement delivery, including competitive tendering, supplier onboarding, and supplier compliance.
• Ensure procurement processes are executed efficiently and in alignment with Capita's sourcing policies and governance frameworks.
• Support strategic sourcing teams by providing data analysis, and supplier performance feedback.
• Champion supplier relationship management practices, ensuring consistent engagement and performance monitoring with customer related contractual committments.
• Develop and mentor a learning team, fostering a culture of continuous improvement, knowledge sharing, and professional growth.
• Collaborate with category managers and divisional stakeholders to ensure procurement operations support broader business goals.

Key Accountabilities

• Manage end-to-end tendering processes (RFIs, RFPs, RFQs), ensuring transparency, competitiveness, and compliance in alignment with agreed customer SLAs.
• Implement and maintain procurement operational KPIs, dashboards, and reporting mechanisms.
• Support supplier performance reviews and risk assessments in collaboration with category leads.
• Drive process improvements across procurement operations, leveraging technology and automation where applicable.
• Build and lead a high-performing operational team, providing coaching, feedback, and development opportunities.

Key Activities

• Execute and manage core procurement processes with structured documentation and stakeholder alignment for transactional quoting.
• Maintain supplier databases, contract repositories, and compliance records in alignment with our supplier management framework.
• Conduct supplier performance tracking and escalate issues as needed.
• Facilitate procurement training and onboarding for new team members and stakeholders.
• Collaborate with functional teams to ensure procurement operations meet audit and regulatory requirements.
• Support procurement transformation initiatives, including process standardisation and digital enablement.

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