Team Manager - Reprography

Job Description

Supervises the day-to-day activities of a team of customer service advisers in a customer service operation. Job title: Team Manager - Reprography Job Description: Knowledge and experience in a similar setup managing 15 or more FTE's. Understanding of the e-commerce world and how retail web operation functions. To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and client satisfaction. Skills & Knowledge Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Location: Pune , India Time Type: Full time Contract Type: Permanent