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Head of Execution – Field Operations

8 years

6 - 24 Lacs

delhi delhi india

Posted:4 weeks ago| Platform: Linkedin logo

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Skills Required

reporting installation planning compliance onboarding audits resolve crm leadership lending logistics mobile

Work Mode

On-site

Job Type

Full Time

Job Description

Role

: Head of Execution - Field Operations

Location

: Delhi NCR / Field-Heavy

Reporting To

: CEO / Founder

Type

: Full-time

Overview

We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed.

Your job: zero excuses, zero rework.

Key Responsibilities

  • Plan daily installations: technician assignment, route planning, material readiness
  • Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
  • Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
  • Hire, train, and manage field team (technicians, coordinators)
  • Conduct regular audits and shadow installs to monitor quality
  • Own daily and weekly field ops reporting
  • Resolve customer complaints and escalate only if required
  • Work closely with the CRM/Tech team to digitize field processes

Ideal Profile

  • 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
  • Has led 10+ blue-collar field staff with discipline
  • Proven record of enforcing processes in tough environments
  • Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
  • Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols

KPIs

  • FTR: 100% of installs right the first time
  • Compliance: 100% form + photo documentation
    • TAT: <3 hours per install
  • Install plan vs actual achieved
  • Customer satisfaction (complaint-free %)

    • Please fill this google form to apply.

    - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8

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