Head of Delivery - CTC upto 90 LPA

Role Summary

"Head of Delivery"

This is a leadership role managing a multi-disciplinary team of TPMs and delivery engineering leads responsible for deploying AI-driven solutions for large and mid-market enterprises across the defined regions, including India.

This individual will be accountable for end-to-end client delivery excellence—from presales and implementation to post-go-live support and account expansion. The ideal candidate will have deep experience in solution delivery, strong stakeholder management capabilities, and a track record of scaling delivery operations in AI & emerging GenAI tech domains

Key Responsibilities:-

1. Strategic Delivery Oversight

● Lead the delivery of enterprise-scale GenAI projects across BFSI, Retail, and other key verticals.

● Define and own delivery KPIs (Client NPS, SLA, Hypercare, account expansion).

● Build and scale regional delivery frameworks that align the Consult-Plan-Execute (CPE) model.

2. Team Leadership

● Build, mentor, and scale a high-performing team of TPMs, applied AI engineers, and delivery leads.

● Ensure rigorous governance, timely escalations, and continuous improvement in delivery operations.

3. Client Engagement & Solutioning

● Be the face of delivery in client interactions—drive solution architecture discussions, delivery roadmaps, and post-go-live support structures.

● Act as a trusted advisor to CXOs and digital leaders across the client portfolio.

4. Cross-functional Collaboration

● Work closely with Product, Engineering, and Sales to ensure solutions meet customer expectations and are delivered on-time and within scope.

● Contribute to the continuous evolution of agent frameworks and accelerators.

5. Operational Rigor

● Own delivery forecasting, invoicing, profitability, and utilization metrics.

● Drive compliance with InfoSec, legal, and customer-specific regulatory mandates.

Ideal Profile Experience:-

● 10+ years in enterprise solution delivery; at least 5 years in a leadership role managing APAC/India portfolios.

● Background in deploying enterprise-grade AI/ML or SaaS solutions is a must; GenAI experience a strong plus.

● Proven ability to drive cross-functional delivery teams in matrixed environments.

● Deep understanding of enterprise CX tech ecosystems in BFSI, Retail, and Commerce domains