Head of Account Management

Job Description: As the Head of Franchisee Account Management at Cult, you will play a vital role in overseeing the relationships with franchisees. Your responsibilities will include ensuring their satisfaction, operational excellence, and profitability. Leading and mentoring a team of Franchisee Account Managers will be a key aspect of your role. Additionally, you will be tasked with developing strategic account management plans and collaborating cross-functionally to support franchisee success and company objectives. Key Responsibilities: - Lead and mentor a team of Franchisee Account Managers - Develop strategic account management plans - Collaborate cross-functionally to support franchisee success and company objectives - Serve as the primary escalation point for franchisee concerns - Resolve issues promptly and effectively to maintain positive relationships and uphold brand standards - Conduct regular business reviews with franchisees - Analyze performance data and stay informed about industry developments to identify opportunities and challenges for the franchise network Qualifications Required: - Bachelor's degree along with a Tier 1 MBA - At least 4+ years of experience in franchise operations or account management within the franchising industry - Strong understanding of franchise operations, financial management, and business development strategies - Excellent communication, negotiation, and interpersonal skills - Ability to thrive in a fast-paced environment and manage multiple priorities effectively,