Head of Account Management

About MetaMorph: At MetaMorph, we empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring coverage from every angle. About Our Client: An exciting opportunity is available with a leading company in the B2B insuretech sector. While the client's name cannot be disclosed at this moment, rest assured it is a dynamic and fast-growing organization offering excellent growth potential. Once your resume is shortlisted, all details about the client and the role will be provided to ensure alignment with your career goals. The Role: The Head of Account Management is a crucial position responsible for managing relationships with key clients, ensuring their satisfaction, and driving business growth. This role is defined by four key pillars: client retention, revenue growth and upselling, team management (with a team of 15 to 20 members reporting directly to this role), and scaling the business. The ideal candidate will have experience in growing and scaling a business, particularly in B2B insurance for corporate clients, with a proven track record in cross-selling, upselling, and managing renewals. Qualifications: A graduate with 15+ years of experience in B2B Saas sales, Fintech, HRTech, Insurance, or any other relevant field. The Head of Account Management plays a pivotal role in overseeing the relationships with key clients, ensuring their satisfaction, and driving growth for the business. Below are the 4 key pillars that define the role: 1. Client Retention and Satisfaction: Build and maintain strong relationships by fostering long-term partnerships. Understand clients" needs and ensure they are met through account mapping activities. 2. Revenue Growth and Upselling: Identify opportunities for upselling and cross-selling. Work closely with clients to identify additional products or services that can add value to their business. 3. Client Onboarding and Success: Ensure effective onboarding processes and proper training for clients to derive value from the services provided. 4. Team Leadership: Lead and manage the account management team, providing them with the necessary tools, training, and support to meet targets. Design the right structure and onboard competent talent to build a high-performance team. If this role interests you, please apply here or share your details at namrata.manek@metamorph.work. We apologize for the high volume of applicants; only candidates whose qualifications align with the role will be contacted.,