Head Mobile Services Division

Job Title:

Business Unit:

Role Overview

Head – Mobile Services Division

Wobble

Key Responsibilities

1. Business & Strategy Leadership

• Define and execute the overall

  mobility and handset services strategy

  for Wobble Smartphones.
• Drive business planning, P&L ownership, and scalable growth models.
  
• Identify and launch

  new revenue streams

  including extended warranty, AMC, trade-in programs, device protection plans, and value-added services.
• Build long-term brand credibility through service differentiation rather than hardware-only competition.
  

2. Product & Ecosystem Management

• Collaborate closely with

  Product, Engineering, and OEM/ODM partners

  to ensure strong market-fit devices.
• Own the

  complete smartphone lifecycle

  from launch to end-of-life.
• Manage partnerships with

  ODM/OEMs, chipset vendors, OS providers, telecom operators, and app/service partners

  .
• Ensure ecosystem readiness to support reliability, performance, and customer satisfaction.
  

3. After-Sales & Service Operations

• Design, build, and scale a

  nationwide after-sales service network

  , including authorized service centers, doorstep service models, and reverse logistics.
• Define service

  SLAs, turnaround times, escalation frameworks

  , and service quality benchmarks.
• Drive high

  CSAT/NPS scores

  through superior service delivery.
• Implement

  CRM platforms, service automation, analytics, and reporting systems

  to improve efficiency and transparency.

4. Go-to-Market & Customer Experience

• Partner with

  Sales, Marketing, and E-commerce teams

  on go-to-market and launch strategies.
• Enable channel partners through training, service readiness, and onboarding programs.
  
• Design and optimize the

  end-to-end customer journey

  across purchase, onboarding, usage, servicing, upgrades, and replacements.
• Establish strong customer feedback loops and continuously enhance service offerings.
  

5. Team Building & Leadership

• Build and lead high-performing teams across

  mobility services, operations, and partnerships

  .
• Define organizational structure, KPIs, performance metrics, and governance models.
  
• Foster a culture of

  ownership, speed, innovation, and customer obsession

  .
• Act as a mentor and senior leader across cross-functional teams.
  

6. Compliance, Risk & Governance

• Ensure compliance with

  consumer protection laws, warranty norms, BIS standards, data privacy regulations, and service policies

  .
• Manage vendor governance, contracts, commercial negotiations, and risk mitigation.
  
• Serve as the

  senior escalation point

  for critical customer, partner, or business issues.

Key Skills & Competencies

• Deep understanding of the

  smartphone ecosystem & mobility services

• Proven

  P&L ownership and business scaling

  experience
• Strong expertise in

  after-sales service operations

• Strategic thinker with hands-on execution capability
  
• Partner negotiation and vendor management skills
  
• Customer-centric, data-driven decision maker
  
• High leadership maturity with startup agility
  

Qualifications & Experience

• MBA / Engineering / equivalent from a reputed institution
  

• 12 - 18+ years

  of experience in mobility, consumer electronics, telecom, or smartphone brands
• Mandatory experience in

  launching or scaling a mobile or electronics business

• Hands-on experience with

  OEM/ODM partners, service networks, and distribution channels in India

• Exposure to

  startup or fast-growing environments

  is strongly preferred

Why Join Indkal – Wobble Smartphones?

• Opportunity to

  build a smartphone brand from scratch

• High-visibility leadership role with

  direct impact on brand and business success

• Entrepreneurial freedom with end-to-end ownership
  
• Be part of

  Indkal Technologies’ next phase of growth