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12.0 - 22.0 years
50 - 70 Lacs
bengaluru
Work from Office
Job Title: Head Mobile Services Division Business Unit: Wobble Smartphones Company: Indkal Technologies Location: India (HQ-based / PAN-India responsibility) Experience: 12 - 18+ Years Role Overview The Head – Mobile Services Division will lead the end-to-end strategy, launch, and scale-up of Wobble Smartphones , Indkal Technologies’ newly launched mobility division. This role is responsible for building the smartphone services business from the ground up , covering product lifecycle ownership, ecosystem partnerships, after-sales service excellence, revenue growth, and customer trust. The incumbent will play a critical leadership role in positioning Wobble as a consumer-first, service-led sm...
Posted 5 days ago
9.0 - 14.0 years
5 - 12 Lacs
kolkata
Work from Office
Key Responsibilities • Drive service excellence across dealer field service operations • Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). • Implement company service processes, tools, and systems across the dealer network. • Conduct periodic audits of dealer for infrastructure, process adherence, and site audits for I&C. • Support dealers in resolving complex technical issues and escalations. • Conduct training and capability-building programs for dealer service teams. • Ensure effective warranty administration and policy compliance. • Review of dealer service reports to ensure quality service and facilitate lead generation for spare part business. • Wor...
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
delhi
On-site
As the Service & Parts Head of the EV Division in the After Sales department located in Kathmandu, Nepal, you will play a crucial role in leading the after-sales service and spare parts operations. With a minimum of 78 years of experience in automobile service and parts, including at least 3 years in the EV segment, you will be tasked with overseeing the service network, ensuring customer satisfaction, and managing spare parts supply across various locations. Your responsibilities will include managing overall service operations for EV vehicles, monitoring service quality, turnaround time (TAT), and customer satisfaction. You will develop and implement standard operating procedures (SOPs) fo...
Posted 5 months ago
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