Indkal Technologies

Job Title: Head Mobile Services Division Business Unit: Wobble Smartphones Company: Indkal Technologies Location: India (HQ-based / PAN-India responsibility) Experience: 12 - 18+ Years Role Overview The Head – Mobile Services Division will lead the end-to-end strategy, launch, and scale-up of Wobble Smartphones , Indkal Technologies’ newly launched mobility division. This role is responsible for building the smartphone services business from the ground up , covering product lifecycle ownership, ecosystem partnerships, after-sales service excellence, revenue growth, and customer trust. The incumbent will play a critical leadership role in positioning Wobble as a consumer-first, service-led smartphone brand in the Indian market, with a strong focus on customer experience, mobility services, and lifecycle management. Key Responsibilities 1. Business & Strategy Leadership Define and execute the overall mobility and handset services strategy for Wobble Smartphones. Drive business planning, P&L ownership, and scalable growth models. Identify and launch new revenue streams including extended warranty, AMC, trade-in programs, device protection plans, and value-added services. Build long-term brand credibility through service differentiation rather than hardware-only competition. 2. Product & Ecosystem Management Collaborate closely with Product, Engineering, and OEM/ODM partners to ensure strong market-fit devices. Own the complete smartphone lifecycle from launch to end-of-life. Manage partnerships with ODM/OEMs, chipset vendors, OS providers, telecom operators, and app/service partners . Ensure ecosystem readiness to support reliability, performance, and customer satisfaction. 3. After-Sales & Service Operations Design, build, and scale a nationwide after-sales service network , including authorized service centers, doorstep service models, and reverse logistics. Define service SLAs, turnaround times, escalation frameworks , and service quality benchmarks. Drive high CSAT/NPS scores through superior service delivery. Implement CRM platforms, service automation, analytics, and reporting systems to improve efficiency and transparency. 4. Go-to-Market & Customer Experience Partner with Sales, Marketing, and E-commerce teams on go-to-market and launch strategies. Enable channel partners through training, service readiness, and onboarding programs. Design and optimize the end-to-end customer journey across purchase, onboarding, usage, servicing, upgrades, and replacements. Establish strong customer feedback loops and continuously enhance service offerings. 5. Team Building & Leadership Build and lead high-performing teams across mobility services, operations, and partnerships . Define organizational structure, KPIs, performance metrics, and governance models. Foster a culture of ownership, speed, innovation, and customer obsession . Act as a mentor and senior leader across cross-functional teams. 6. Compliance, Risk & Governance Ensure compliance with consumer protection laws, warranty norms, BIS standards, data privacy regulations, and service policies . Manage vendor governance, contracts, commercial negotiations, and risk mitigation. Serve as the senior escalation point for critical customer, partner, or business issues. Key Skills & Competencies Deep understanding of the smartphone ecosystem & mobility services Proven P&L ownership and business scaling experience Strong expertise in after-sales service operations Strategic thinker with hands-on execution capability Partner negotiation and vendor management skills Customer-centric, data-driven decision maker High leadership maturity with startup agility Qualifications & Experience MBA / Engineering / equivalent from a reputed institution 12 - 18+ years of experience in mobility, consumer electronics, telecom, or smartphone brands Mandatory experience in launching or scaling a mobile or electronics business Hands-on experience with OEM/ODM partners, service networks, and distribution channels in India Exposure to startup or fast-growing environments is strongly preferred Why Join Indkal – Wobble Smartphones? Opportunity to build a smartphone brand from scratch High-visibility leadership role with direct impact on brand and business success Entrepreneurial freedom with end-to-end ownership Be part of Indkal Technologies’ next phase of growth