Vacancy for a Leading Automobile Company in Nepal !! Job Title: Service & Parts Head – Heavy Equipment Division 📍 Location: Kathmandu, Nepal 🏢 Company: One of the Leading Automobile Companies 📅 Experience: Minimum 8–10 years in Service and Parts operations, with significant experience in dealer management and heavy equipment industry 🎓 Qualification: Bachelor’s in Mechanical/Automobile Engineering preferred; MBA is a plus 🔹 Role Overview: The Service & Parts Head will lead and oversee the after-sales operations, including service delivery, spare parts inventory, and dealer support for the heavy equipment division. The position demands a seasoned professional who can drive operational excellence, enhance customer satisfaction, and support business growth through effective service and parts strategies. 🔹 Key Responsibilities: Lead the overall Service and Spare Parts function across dealer networks and company-owned workshops. Design and implement strategies for efficient service delivery and parts availability. Monitor service KPIs – TAT, FTR, customer satisfaction, etc. Manage spare parts inventory, procurement planning, and logistics to ensure optimal availability. Build and maintain strong relationships with dealers and service teams across regions. Plan and execute training programs for technicians and service advisors. Ensure compliance with quality standards, warranty processes, and safety protocols. Analyze warranty claims, failure trends, and initiate improvement actions. Collaborate with OEMs and principals for technical support and updates. Support product launch teams with after-sales readiness planning. Drive initiatives to improve cost efficiency and service profitability. 🔹 Required Skills & Qualifications: Proven experience managing dealer service & parts operations, preferably in heavy equipment (construction equipment, commercial vehicles, or industrial machinery). In-depth understanding of after-sales processes, service revenue streams, and customer lifecycle management. Strong knowledge of spare parts planning, inventory management, and vendor coordination. Hands-on experience with ERP/DMS systems related to service and parts (SAP, AutoSoft, etc.). Excellent leadership, communication, and team management skills. 🔹 Preferred Attributes: Strong problem-solving and analytical skills. Customer-centric mindset with a focus on uptime and satisfaction. Willingness to travel to regional offices and dealer locations as required. Show more Show less

Job Summary: The Plant Head will be responsible for overseeing the overall functioning of the edible oil manufacturing plant. This includes production planning, process optimization, quality assurance, maintenance, safety, and workforce management to ensure efficient, safe, and cost-effective operations. The role requires strong leadership and technical knowledge in edible oil processing, refinery operations, and packaging. Key Responsibilities: 1. Plant Operations Management: Lead daily plant operations, including production, refining, packaging, maintenance, and utilities. Ensure timely and cost-effective production as per market demand and business plans. Monitor plant KPIs and implement continuous improvement initiatives (Lean, TPM, Six Sigma, etc.). 2. Production Planning & Control: Coordinate with supply chain and procurement for raw material planning (crude oil, packaging materials, etc.). Ensure optimal utilization of manpower, machinery, and materials. Reduce wastage, downtime, and energy costs. 3. Quality & Compliance: Enforce quality standards as per FSSAI, ISO, HACCP, and other statutory guidelines. Ensure compliance with GMP and food safety norms across all operations. Liaise with regulatory bodies and external auditors for inspections and certifications. 4. Maintenance & Engineering: Lead preventive and breakdown maintenance programs. Coordinate with engineering and utility teams for smooth plant operations. Oversee new machinery installation, plant upgrades, and capacity expansions. 5. Safety & Sustainability: Ensure strict adherence to health, safety, and environmental (HSE) regulations. Promote a culture of safety and conduct regular audits, drills, and training. Drive sustainability initiatives including energy efficiency and waste management. 6. Team Management: Lead and develop a multi-disciplinary team across production, QC, maintenance, logistics, and admin. Conduct performance reviews, skill enhancement programs, and workforce planning. Foster teamwork, discipline, and ownership among staff. Qualifications & Skills: Education: B.E./B.Tech in Mechanical / Chemical / Food Technology or equivalent. MBA is a plus. Experience: 10–15 years of experience in manufacturing, with at least 5 years in a leadership role in an edible oil refinery or food processing industry. Technical Skills: Strong knowledge of edible oil processing (crude oil refining, solvent extraction, deodorization, etc.). Leadership Skills: Excellent team management, strategic thinking, and communication skills. Tools/Software: Familiarity with ERP systems (SAP preferred), MS Office, and production planning tools. Show more Show less

Position Title: Service Head – After-Market Department: After-Sales Service Location: Nepal Reporting To: General Manager / CEO / Director – Aftermarket Industry: Automobile (Passenger/Commercial Vehicles) Position Summary: The Service Head – After-Market is responsible for leading and managing the entire after-sales service operations, including service centers, customer service, technical support, warranty management, parts, and service marketing. The role aims to ensure high levels of customer satisfaction, process efficiency, revenue growth from service operations, and strong team leadership. Key Responsibilities: 1. Service Operations Management Oversee day-to-day operations of service workshops and field service teams. Develop and implement standard operating procedures (SOPs) for service quality and efficiency. Ensure service readiness across all locations, including infrastructure, tools, and manpower. 2. Customer Satisfaction & Quality Drive high customer satisfaction (CSI) and Net Promoter Score (NPS). Resolve escalated customer complaints promptly and ensure root cause analysis and corrective action. Conduct regular audits and feedback surveys to enhance service experience. 3. Revenue & Business Development Achieve service revenue, profitability, and cost control targets. Promote value-added services such as AMC, Extended Warranty, and Service Packages. Implement strategies to increase workshop footfall and customer retention. 4. Parts & Inventory Management Coordinate with the parts department to ensure availability and timely supply of spare parts. Monitor inventory levels, aging stock, and minimize wastage. 5. Team Management & Training Lead, mentor, and train the service team including service advisors, technicians, and managers. Conduct performance reviews and implement KPIs for all service staff. Drive a customer-centric and performance-driven culture. 6. Warranty & Technical Support Ensure proper implementation of warranty policies and claims processing. Liaise with OEMs for technical updates, product improvements, and training needs. 7. MIS & Reporting Analyze service performance data and generate regular MIS reports for management. Provide actionable insights and suggest improvements based on data analytics. Key Requirements: Education: Bachelor's Degree in Mechanical/Automobile Engineering. MBA preferred. Experience: Minimum 8–12 years in after-sales service in the automobile industry with at least 3–5 years in a leadership role. Skills: Strong leadership and team management skills Technical knowledge of vehicles and service processes Customer relationship management Analytical thinking and problem-solving Familiarity with DMS/ERP tools and service software Show more Show less

Position Title: Service Head – After-Market Department: After-Sales Service Location: Nepal Reporting To: General Manager / CEO / Director – Aftermarket Industry: Automobile (Passenger/Commercial Vehicles) Position Summary: The Service Head – After-Market is responsible for leading and managing the entire after-sales service operations, including service centers, customer service, technical support, warranty management, parts, and service marketing. The role aims to ensure high levels of customer satisfaction, process efficiency, revenue growth from service operations, and strong team leadership. Key Responsibilities: 1. Service Operations Management Oversee day-to-day operations of service workshops and field service teams. Develop and implement standard operating procedures (SOPs) for service quality and efficiency. Ensure service readiness across all locations, including infrastructure, tools, and manpower. 2. Customer Satisfaction & Quality Drive high customer satisfaction (CSI) and Net Promoter Score (NPS). Resolve escalated customer complaints promptly and ensure root cause analysis and corrective action. Conduct regular audits and feedback surveys to enhance service experience. 3. Revenue & Business Development Achieve service revenue, profitability, and cost control targets. Promote value-added services such as AMC, Extended Warranty, and Service Packages. Implement strategies to increase workshop footfall and customer retention. 4. Parts & Inventory Management Coordinate with the parts department to ensure availability and timely supply of spare parts. Monitor inventory levels, aging stock, and minimize wastage. 5. Team Management & Training Lead, mentor, and train the service team including service advisors, technicians, and managers. Conduct performance reviews and implement KPIs for all service staff. Drive a customer-centric and performance-driven culture. 6. Warranty & Technical Support Ensure proper implementation of warranty policies and claims processing. Liaise with OEMs for technical updates, product improvements, and training needs. 7. MIS & Reporting Analyze service performance data and generate regular MIS reports for management. Provide actionable insights and suggest improvements based on data analytics. Key Requirements: Education: Bachelor's Degree in Mechanical/Automobile Engineering. MBA preferred. Experience: Minimum 10-15 years in after-sales service in the automobile industry with at least 5-7 years in a leadership role. Skills: Strong leadership and team management skills Technical knowledge of vehicles and service processes Customer relationship management Analytical thinking and problem-solving Familiarity with DMS/ERP tools and service software Show more Show less

Position Title: Business Head – Spinning Mills Industry: Textile / Spinning Mills Experience Required: Minimum 15+ years (with at least 5 years in a leadership role in spinning mills) Job Summary: The Business Head will be responsible for the overall management, strategic planning, and profitability of the spinning mill operations. This role demands an experienced professional with in-depth knowledge of the spinning/textile industry, strong leadership qualities, and the ability to drive business growth while ensuring operational excellence and cost efficiency. Key Responsibilities: Strategic Leadership: Develop and implement business strategies to ensure sustainable growth and profitability of the spinning division. Identify new business opportunities, market trends, and expansion strategies both domestically and internationally. Operations Management: Oversee the end-to-end operations of the spinning mill, including production, maintenance, quality control, and supply chain. Ensure optimal utilization of resources and continuous process improvements. Financial Oversight: Prepare and manage annual budgets, cost controls, and financial performance metrics. Drive profitability through operational efficiency, cost management, and margin improvements. Sales & Business Development: Lead sales and marketing initiatives to expand customer base and improve market share. Maintain strong relationships with buyers, suppliers, and strategic partners. Team Leadership: Build, lead, and mentor cross-functional teams to achieve performance targets. Foster a culture of accountability, innovation, and continuous improvement. Compliance & Quality: Ensure adherence to industry standards, regulatory requirements, and quality benchmarks. Implement sustainable and eco-friendly practices as per global standards. Key Requirements: Bachelor's or Master’s Degree in Textile Engineering / Business Administration / or relevant field. Minimum 15+ years of experience in the spinning mills or textile sector, with at least 5 years in a senior leadership role. Strong understanding of spinning operations, yarn production, and textile market dynamics. Proven track record in business strategy, P&L management, and operational excellence. Excellent leadership, communication, and problem-solving skills. Experience in managing large teams and working with global clients/suppliers. Show more Show less