- Develop, implement, and communicate HR policies and procedures to drive HR process excellence and compliance
- Manage and support key events in the employee's life cycle by ensuring that the employee file is consistently updated, and thatappropriate documentationsare released ona timelybasise.g.appointment, increment, bonus, promotions, relieving letter, etc.
- Effectively manage the exit process including analysis of reasons behind separation
- Manage employee data (hard and soft copy) in the HR Information System in accordancetodata privacy and local labour laws
- Provideaccuratehuman resources reports and analytics (e.g.headcount, attrition, recruitment, etc.) to generate insights across the organization
- Manage andparticipatein internal/external audits
- Ensure that we are compliant with local labour laws
- Manage the HR/Admin budget for thecenter
Facilities Management and Administration
- Effective upkeep and maintenance of the entire facility including housekeeping, security, transport, and cafeteria in coordination with vendors and other external parties
- Develop and implement company policies, procedures, and building rules and regulations to ensure a safe and healthy workplace environment
- Actively assess the site's health, safety, and security standards and recommend actions to ensure full compliance to local occupational health and safety regulatory requirements
- Manage the facilities budget and resources, and recommend measures for continuous improvement and cost saving including driving energy conservation and utilities expense reduction
- Proactively perform inspection of the facility todetermineissues, and recommend repairs, refurbishment, or renovation projects within timeline and budget
- Anticipate local issues and takeappropriate stepsto avoid interference from local unions/politicians
- Ensure that we are compliant with local labour laws
- Ensure 24x7 facility uptime
Site HR Leadership
- Lead, manage, and develop the members of the HR/Admin team to become highly capable professionals in their areas of expertise
- Support the Senior Management Team byprovidinghuman resources advice, counsel, and guidance on decisions through effective business partnership
- Act as the primary local HR expert and business partner to theCenterHead and the Senior Management Team by proactivelyidentifyingissues, forecasting resources, andanticipatingtrends that may significantlyimpactbusiness operations
Other
- Network with counterparts in other divisions of DHL
- Network with HR professionals from other organizations
- Lead orparticipatein HR related Projects with global team
- Any other HR/Admin related task
People Management
- Recruits and develops the members of the HR team
- Develop a culture of quality, serviceexcellenceand continuous improvement
- Drive a spirit of effectiveness in the team. Also develops a team spirit and effective cooperation
- Leads and manages teamdeterminesteam structure,rolesand performance targets in co-operation with functional leaders
- Evaluates performance and proposes performance-based compensation for direct staff
- Identifytraining needs and opportunities to develop a highly skilled functional department
RequiredQualifications:
- Graduate (in any discipline) and/or post-graduate in Human Resource Management
- Mastery of technical HR competencies in change management, recruitment, C&B, and employee relations
- Minimum of 8 - 10 years of relevant HR experience preferably in MNC and/or BPO setting
- Prior experience of heading an HR function
- Demonstrated ability and experience in:Project management,Process improvement,Negotiation skills,Analytical skills.
- Excellent communication skills, spoken and written (English and local language)
- Cross Cultural sensitivity
- Proven experience in leading teams towards a common goal
- Ability to act withstrong senseof urgency and focus on delivering results in a fast-paced working environment
- Knowledge and familiarity with the local labour market and industry competition.
- Immense customer insight with the ability toanticipatethe unexpressed needs of internal customers and provide actionable solutions
- Ability to challenge the status quo, make recommendations and delivers results
- Strong relationship management, consulting, and influence skills, with proven experience in effectively working with senior leaders and employees at all levels to gain buy in on HR agenda
- Demonstrated ability to move between the very strategic and highly tactical with ease
- Ability to work independently and multi-task in a dynamic environment, managing multiple deadlines and priorities
- Strong planning,budgetingand MIS skills
- Ability to manage a team and lead by example with employees,consultantsand vendors
DHL Global Forwarding, Freight (DGFF) GSC is a Great Place to Work certified organization and a proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Why Join Our Leadership Team at DHL
DHL is a purpose driven organization, with presence in more than 220 countries and territories worldwide, and with business units like freight forwarding, courier, contract logistics, and ecommerce. Our scale and our people make DHL the world's leading logistics company. The leadership at DHL is at the forefront solving problems for our business, our people and our planet, the impact is immense.
DGFF shared service is a captive service center for our freight forwarding division, and is a key partner is delivering value to our countries and our customers. Spread across the regions with 6 centers in Bogota, Budapest, Chengdu, Chennai, Manila, and Mumbai, the shared services unit is the backbone for our freight forwarding business. Leadership is the key enabler along with our people.
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