Head Delivery & Client Onboarding

As the Head Delivery & Client Onboarding at Locus, you will play a crucial role in building and leading the global delivery organization, overseeing end-to-end client onboarding, implementation, and go-live processes for enterprise customers, with a focus on Western markets such as North America & Europe. Your responsibilities will include: - Build & Lead the Delivery Function: - Establish the global delivery organization from scratch, including designing processes, governance models, and performance metrics. - Recruit, mentor, and expand a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding specialists. - Foster collaboration between Product, Engineering, and Customer Success teams to ensure a seamless transition from sales to delivery to business as usual operations. - Enterprise Implementation Excellence: - Take ownership of end-to-end delivery for large-scale enterprise clients, ensuring successful go-live from contract signing. - Develop and implement project management frameworks, including PMO standards, risk management, and change control. - Ensure that implementations meet contractual obligations, SLAs, and customer KPIs. - Stakeholder & Executive Management: - Act as the primary escalation point for senior stakeholders at both client and internal leadership levels. - Navigate complex global accounts with stakeholders across multiple countries, ensuring alignment and proactive communication. - Scale & Standardize Operations: - Roll out repeatable onboarding and delivery playbooks that can be scaled across different industries and geographies. - Measure delivery efficiency using data-driven KPIs and continuously enhance processes for speed, quality, and customer satisfaction. - Western Market Client Focus: - Utilize your understanding of Western enterprise clients to drive high adoption rates and facilitate smooth change management. - Adapt delivery and onboarding strategies to suit the needs of clients in North America and Europe. **Qualifications Required**: - Experience: 12-18 years in enterprise SaaS delivery, implementation, or program management, with at least 5 years in a leadership position. - Proven track record of scaling delivery organizations in a high-growth environment. - Strong familiarity with Western enterprise customer expectations, governance, and communication styles. - PMP/Prince2/Agile certifications are preferred. - Willingness to travel globally as needed. Join Locus, where you will work alongside a visionary team that is revolutionizing logistics through innovation and intelligent distribution. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive your personal growth as well as the organization's. Locus is committed to fostering a diverse and inclusive workplace.,