Head Business Operations and Growth Intelligent Transportation System

Role & responsibilities

A. Strategic Leadership

• Provide visionary and operational leadership for the Road Tolling, Parking, Track & Trace, and RFID/ GPS-based solutions to similar industries verticals.
• Develop and implement long-term strategic goals and policies to achieve business targets, including revenue in excess of 200 Cr and 20% EBITDA.
• Collaborate with leadership to ensure alignment of financial, operational, customer, and innovation goals.

B. Business Development & Alliances

• Identify and secure new business opportunities in the tolling sector, including building strategic alliances and forming consortia with leading players.
• Drive toll revenue growth through innovative strategies and market expansion.
• Administer necessary project clearances and approvals from relevant agencies (NHAI, IHMCL, MoRTH, MSRDC, etc.).
• Develop and maintain senior-level relationships with stakeholders including NHAI PIU, RO Offices, IHMCL, local authorities, and government bodies.

C. Project & Operational Excellence

• Oversee execution of Toll Management Systems (TMS) and Advanced Tolling (ATMS) projects, ensuring timely, cost-effective delivery.
• Manage force majeure claim settlements, performance bond refunds, and contractual compliance.
• Drive operational efficiency through continuous process improvements and team mentoring.
• Implement related Standardisation Testing and Quality Certification (STQC)

D. Innovation & Technology

• Spearhead modernization initiatives for toll plazas using AI, IoT, blockchain, RFID, GNSS/GPS and other innovative technologies.
• Lead product and software development teams to enhance performance of tolling, Smart Parking Solutions, and tracking systems.
• Foster partnerships with startups, R&D institutions, and technology providers to accelerate digital transformation.

E. Financial Oversight

• Ensure efficient financial management including cash flow monitoring, working capital optimization, and cost rationalization.
• Develop strategic plans to support fiscal targets and share key performance updates with internal and external stakeholders.

F. Customer Centricity & Compliance

• Enhance customer satisfaction through robust feedback mechanisms and agile support systems.
• Ensure all toll and tracking operations are compliant with legal, regulatory, and quality standards.
• Build retention and pricing strategies to improve margins and client loyalty.

Preferred candidate profile

Education:

• Bachelors degree in Engineering / Technology.
• MBA/PGDM in Business Strategy, Operations, or related fields is highly preferred.

Experience:

• 20+ years of experience in infrastructure technology or related sectors, including at least 8-10 years in senior leadership roles.
• Proven experience managing toll projects, revenue operations, public-private partnerships (PPP), and working with government entities like NHAI, IHMCL and MSRDC.
• Track record in building and leading large multi-disciplinary teams and delivering complex technology-enabled infrastructure projects.

3. Key Skills

• Operational Excellence

  Drive seamless execution of ITS projects with a focus on quality, timeliness, and compliance.

• Service Delivery Management

  – Ensure consistent, high-quality service delivery across tolling, traffic, and smart mobility systems.

• Vendor & Partner Management

  – Supervise third-party service providers, ensuring accountability and performance against agreed terms.

• Process Optimization

  – Lead continuous improvement initiatives to enhance efficiency, reduce downtime, and streamline workflows.

• Technology Deployment

  – Oversee implementation and integration of ITS technologies including TMS, ATMS, VMS, and sensor networks.

• Strategic Thinking & Execution

  – Ability to translate long-term vision into actionable business plans.

• Client Engagement

  – Act as a delivery escalation point and ensure client satisfaction through proactive communication and resolution.

• Relationship Management

  – Strong liaison capabilities with government agencies, commissionaires, partners, and regulatory bodies.

• Financial Acumen

  – Expertise in budgeting, cost control, and revenue optimization.

• Project Management

  – Deep knowledge of tolling projects, parking systems, GPS/RFID technologies.

• Technology Leadership

  – Familiarity with TMS, ATMS, GNSS, IoT, AI, and blockchain-based applications.

• People Leadership

  – Strong mentorship, conflict resolution, and team-building abilities.

• Contract & Commercial Negotiation

  – Skilled in handling large contracts, SLAs, and legal settlements.

• Customer Centricity

  – Focus on delivering customer value and enhancing service delivery.

• Risk & Compliance Oversight

  – Mitigate operational risks and ensure adherence to regulatory, safety, and contractual standards.

• Performance Monitoring

  – Establish KPIs, SLAs, and dashboards to track operational health and proactively address deviations.

• Cross-Functional Coordination

  – Collaborate with engineering, product, and support teams to ensure end-to-end delivery alignment.

• Team Leadership

  – Build and lead high-performing delivery teams with a focus on accountability, agility, and ownership.