Guest Services Associate

Role Overview: As a Guest Services Associate at Feastary Hospitality, a unit of Lion India Ltd, located in Gurgaon, you will be responsible for ensuring exceptional customer service and satisfaction. Your primary role will involve welcoming and assisting guests, handling inquiries and complaints, managing reservations, and collaborating with other departments to fulfill guest requirements. Your effective communication, multitasking abilities, and professional conduct will be essential for success in this position. Key Responsibilities: - Welcome and assist guests in a friendly and professional manner - Address guest inquiries and complaints promptly and efficiently - Manage reservations to optimize the guest experience - Coordinate with various departments to meet guest needs effectively - Uphold high levels of customer service and satisfaction by employing clear communication and problem-solving skills Qualifications: - Proficiency in Guest Services and Customer Service skills - Experience in managing reservations - Strong Communication skills - Ability to multitask and handle stressful situations - Professional demeanor and excellent interpersonal skills - Previous experience in hospitality or related fields is advantageous - High school diploma or equivalent; college degree preferred - QSR Experience required.,