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IHG Hotels & Resorts
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Guest Service Associate Front Office

Guest Service Associate Front Office

IHG Hotels & Resorts

0 - 1 years

2 - 3 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

housekeeping front office interpersonal skills guest satisfaction guest service billing guest service associate auditing amadeus service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Guest Service & Operations

Welcome guests with a warm, professional attitude following brand service standards.

Handle check-in and check-out procedures efficiently.

Ensure accurate room assignments and maintain room status in the PMS.

Process reservations, cancellations, and amendments as per hotel guidelines.

Assist guests with inquiries, requests, and complaints, ensuring timely resolution.

Provide information about hotel facilities, services, and local attractions.

Maintain the IHG Way of Clean and brand service culture at all times.

Communication & Coordination

Coordinate with Housekeeping, Engineering, and other departments for guest requirements.

Communicate guest preferences and special requests to the relevant teams.

Maintain clear and professional communication with team members and supervisors.

Cashiering & Documentation

Handle billing processes including posting charges, settlements, and generating invoices.

Manage cash float responsibly and follow ficial control procedures.

Ensure accurate documentation and record-keeping as per hotel and IHG audit standards.

Brand Standards & Compliance

Follow Holiday Inn Express brand guidelines and service behaviors.

Ensure compliance with IHG policies, safety procedures, and guest privacy standards.

Participate in ongoing brand training and quality audits.

Guest isfaction

Actively work to improve guest isfaction scores (GSI/HeartBeat).

Identify service opportunities and contribute to a positive guest experience.

Handle guest feedback professionally and escalate when required.

Skills & Competencies:

Excellent communication and interpersonal skills

Strong guest service orientation

Attention to detail and accuracy

Ability to handle pressure and multitask

Basic computer knowledge and familiarity with PMS (Opera/Amadeus/FOLS, etc.)

Professional grooming and positive attitude

Problem-solving and ision-making ability

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.

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