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IHG Hotels & Resorts
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Guest Service Associate Front Office

Guest Service Associate Front Office

IHG Hotels & Resorts

0 - 1 years

2 - 3 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

housekeeping front office front desk time management guest service billing property management guest service associate operations amadeus

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Guest Engagement & Service

Greet all guests warmly and professionally upon arrival.

Assist with check-in and check-out in accordance with IHG/HIEX standards.

Provide accurate information regarding hotel services, facilities, and local attractions.

Handle guest queries, requests, and complaints promptly and efficiently.

Maintain a high level of guest isfaction through endly and personalized service.

Front Desk Operations

Manage room reservations, cancellations, modifications, and no-show procedures.

Allocate rooms as per guest preferences and operational availability.

Ensure all guest details, payments, and documentation are accurately recorded in the PMS (Opera/Amadeus).

Process billing, invoicing, and cashiering tasks with 100% accuracy.

Coordinate with Housekeeping and other departments to ensure timely room readiness.

Brand & Quality Standards

Ensure compliance with IHG Way of Clean and Holiday Inn Express brand service standards.

Follow grooming standards, operational SOPs, and safety/security protocols at all times.

Maintain the lobby and front desk area in a clean, organized, and guest-ready condition.

Communication & Coordination

Provide clear handovers during shift change.

Coordinate guest requests with relevant departments (HK, F&B, Engineering, Security).

Assist in emergency procedures as per training.

Systems & Reporting

Work efficiently on property management systems (Opera/Amadeus).

Prepare daily reports as required.

Maintain accurate records for arrivals, departures, and in-house guests.

Skills & Competencies

Excellent communication skills (verbal & written).

Strong guest service orientation.

Ability to multitask and handle pressure.

Positive attitude and professional grooming.

Knowledge of hotel operations and PMS.

Problem-solving and time-management skills.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.

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