Guest Relations Manager

As a Guest Relations Manager at Lake n River Resort Munroe Island in Kollam, your role involves ensuring customer satisfaction and providing exceptional guest services. You will be responsible for managing communication with guests and training staff to maintain high service standards. **Key Responsibilities:** - Utilizing your guest relations and customer service skills to enhance the overall guest experience - Demonstrating strong communication skills to effectively interact with guests and team members - Focusing on customer satisfaction by addressing any concerns or issues promptly - Conducting training sessions for staff to ensure they deliver quality service consistently - Drawing upon your experience in the hospitality industry to meet the unique needs of guests - Applying problem-solving skills to resolve any challenges that may arise - Collaborating effectively within a team environment to achieve common goals **Qualifications Required:** - Proficiency in guest relations and customer service - Excellent communication skills to engage effectively with guests and colleagues - A strong focus on customer satisfaction to create memorable experiences - Experience in the hospitality industry to understand the nuances of guest services - Ability to train and develop staff to uphold service standards - Effective problem-solving skills to address issues proactively - Capacity to work collaboratively in a team setting to deliver exceptional service - Fluency in multiple languages is considered a bonus Join Lake n River Resort Munroe Island in Kollam and be part of a picturesque destination known for hosting unforgettable events.,