Guest Relations Manager

MALABAR GOLD & DIAMONDS

3 - 6 years

4 - 5 Lacs

kozhikode

Posted:1 day ago| Platform:

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Skills Required

administration guest handling guest relations guest relationship management sales management marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage guest relations by providing exceptional customer service, resolving issues promptly, and ensuring a smooth check-in/check-out process.
Handle guest complaints professionally, escalating concerns to management when necessary.
Coordinate with other departments (e.g., housekeeping, front desk) to ensure seamless maintenance of high standards.
Develop strong relationships with regular guests through personalized communication and loyalty programs.

Team Handling

Desired Candidate Profile

3-6 years of experience in hospitality industry or related field.
Strong administration, sales, sales management, guest handling, guest relationship management, marketing skills required.
Ability to work effectively under pressure during peak periods.

Strong interpersonal and communication skills.

Customer-centric mindset with a proactive approach.

Ability to manage multiple client relationships effectively.

Analytical thinking and problem-solving abilities.

influencing skills.

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