Guest Relations Manager

As a Guest Experience and Operations Manager at our company, your role will involve overseeing the guest experience and operational responsibilities. **Role Overview:** - You will be responsible for handling guests from check-in to check-out, ensuring that testimonials are obtained, and maintaining high standards of service. - Your operational responsibilities will cover both housekeeping and maintenance aspects, including managing inventory of linen and furniture on a monthly basis, and implementing SOPs. - Financial management tasks will include monitoring costs, controlling guest and cleaning supplies, and maintaining necessary records. - You will also be in charge of training staff and ensuring all relevant documents are maintained. **Key Responsibilities:** - Handle guests from check-in to check-out. - Obtain testimonials from guests. - Maintain high standards of service. - Manage inventory of linen and furniture on a monthly basis. - Implement SOPs. - Monitor costs and control guest and cleaning supplies. - Maintain necessary records. - Train staff and ensure all relevant documents are maintained. **Qualifications Required:** - Previous experience in guest service or operations management. - Strong organizational and communication skills. - Knowledge of financial management principles. - Ability to implement and maintain SOPs effectively. - Training experience is preferred. Please note that this is a brief summary of the job description provided.,