2157 Guest Relations Jobs - Page 38

Role & responsibilities Good Communications Preferred candidate profile Hospital and Hotels Perks and benefits

We are looking for a highly skilled and experienced Quality Executive to join our team in Tiruchirappalli. The ideal candidate will have 2 to 7 years of experience in quality control, underwriting, or related fields. Roles and Responsibility Conduct personal discussions with cases as per laid down policies and procedures while maintaining strict adherence to quality. Adhere to agreed SLAs and timelines for completing assigned activities. Utilize underwriting, disbursements, collateral, and coordination with cross-functional sales operations functions. Protect company assets through proper evaluation of all credit requests and establishing credit limits. Ensure all loans are adequately documented and secured by appropriate collateral. Communicate credit decisions effectively to stakeholders. Improve underwriting efficiencies while ensuring adequate risk management. Perform Loan Account Verification, Cross Verification (Member House Visit), KYC Check, Bank Passbook and other Document Check, Income and Expense Assessment, Check on Influence of Middleman, Negative Area Check, CPC Checklist Verification, Loan Card Check of other Lending Institutions, Bucket Monitoring, Death Case Verification, Branch Compliances, and ICQ Observation Closure. Job Minimum 2 years of experience in quality control, underwriting, or related fields. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in loan account verification, cross verification, and KYC check is an added advantage. Educational qualificationsAny Graduate or Postgraduate degree. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, committed to providing high-quality services to its clients.

We are looking for a highly skilled and experienced Quality Executive to join our team at Tata Capital Limited in Lalganj. The ideal candidate will have 2 to 7 years of experience in quality control, underwriting, or related fields. Roles and Responsibility Conduct personal discussions with cases as per laid down policies and procedures while maintaining strict adherence to quality. Adhere to agreed SLAs and timelines in completing assigned activities. Utilize skills in underwriting, disbursements, collateral, and coordination with cross-functional sales operations. Protect company assets through proper evaluation of all credit requests and establishing credit limits. Ensure all loans are adequately documented and secured by appropriate collateral. Communicate credit decisions effectively to stakeholders. Improve underwriting efficiencies while ensuring adequate risk management. Perform Loan Account Verification, Cross Verification (Member House Visit), KYC Check, Bank Passbook and other Document Check, Income and Expense Assessment, Check on Influence of Middleman, Negative Area Check, CPC Checklist Verification, Loan Card Check of other Lending Institutions, Bucket Monitoring, Death Case Verification, Branch Compliances and ICQ Observation Closure. Job Minimum 2 years of experience in quality control, underwriting, or related fields. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in loan account verification, cross verification, and KYC check is an added advantage.

Roles and Responsibilities Manage front office operations, including handling guest requests and resolving issues promptly. Maintain accurate records of guest interactions, transactions, and communications. Ensure seamless coordination between departments to provide exceptional customer service. Handle incoming calls, respond to queries, and direct messages accordingly. Desired Candidate Profile 2-6 years of experience in a similar role (front desk/receptionist). Excellent communication skills with ability to handle diverse clientele. Proficiency in MS Office applications (Word) for documentation purposes. Strong organizational skills with attention to detail for maintaining accurate records.

Roles and Responsibilities Manage front office operations, ensuring seamless guest check-in/check-out processes and efficient room allocation. Handle guest complaints and feedback, resolving issues promptly to maintain high levels of customer satisfaction. Supervise front desk staff, providing guidance on hotel policies, procedures, and service standards. Coordinate with other departments (e.g., housekeeping) to ensure smooth room preparation and maintenance. Maintain accurate records of guest transactions, including registration forms, billing statements, and communication logs.

We are looking for a highly skilled and experienced Front Office Executive to join our team at Capital Placement Services. The ideal candidate will have 1-7 years of experience in the recruitment industry. Roles and Responsibility Manage front office operations, ensuring a smooth and efficient flow of communication. Handle client inquiries and provide excellent customer service. Coordinate with internal teams to ensure seamless execution of recruitment processes. Maintain accurate records and reports, including client information and recruitment metrics. Develop and implement effective filing systems, both physical and digital. Collaborate with the sales team to identify new business opportunities and grow the client base. Job Requirements Proven experience in front office operations, preferably in the recruitment or staffing industry. Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams. Strong organizational and time management skills, with attention to detail and accuracy. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Strong problem-solving skills, with the ability to think critically and creatively.

We are looking for a Front Office Associate with a minimum qualification of HS/ISC or equivalent Candidates should be fluent in English and Hindi Responsibilities include guest check-ins/outs, handling inquiries, and providing excellent customer service Experience in the hotel industry is preferred, though freshers may also apply Open to both male and female candidates, aged up to 28 Salary will be based on qualifications and experience

We are looking for a Hotel Operations Manager to oversee the daily operations at Hotel High Point, ensuring exceptional guest experiences across all departments You will manage front desk, housekeeping, food & beverage, and support services while maintaining operational efficiency and quality standards Responsibilities include supervising staff, monitoring budgets and performance metrics, coordinating with vendors, and implementing service best practices The ideal candidate possesses strong leadership, excellent communication skills, hospitality industry experience, and a commitment to delivering outstanding guest satisfaction

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. .

Role & responsibilities Answering phone calls and transferring to the concerned departments Greeting visitors and guiding them for their meetings Keeping records of the documents and maintaining the data Maintain discipline in all guest areas and demonstrate ethical behavior Maintain complete knowledge about company procedures, policies, Rules & Regulations Demonstrates urgency in response and handling of customer problems and complaints Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas. To take a round of the entire site to check if there is any admin related flaws & ensure to inform the concerned department Take morning briefing before the operations start with the security team , valet & F&B team to discuss daily appointments Increase level of food & service quality and enhance overall ambience of customer experiences Preferred candidate profile Decent communication skills & presentability 2-4 years of experience with hotels. Interested candidates can share their cvs on debolina.mukherjee@lodhagroup.com

Key Responsibilities: Deliver prompt, friendly, and efficient communication to guests via phone, email, and chat Handle guest inquiries, special requests, and complaints with a customer-first mindset Monitor upcoming guest arrivals and departures to ensure operational readiness Coordinate with housekeeping, maintenance, and operations to resolve issues swiftly Escalate urgent matters appropriately and ensure timely follow-ups Support guests with check-in/out processes and property access Maintain accurate records of all guest communications and resolutions Contribute to internal knowledge bases and process improvements Achieve performance metrics such as CSAT (Customer Satisfaction Score) and response times Qualifications and Skills: 1+ years in customer support, hospitality, or a related role (freshers with strong communication may apply) Excellent verbal and written English communication skills Ability to multitask and remain calm under pressure Tech-savvy with CRM and ticketing tools (e.g., Zendesk, Freshdesk) Willingness to work in shifts, including weekends and public holidays A positive, problem-solving attitude with high attention to detail

Responsibilities: Greet guests & manage front desk operations Maintain guest database & handle requests Manage phone calls & messages Coordinate deliveries & mail distribution Requisites: Communication Grooming standards Personality

Our Client: is an online platform that allows users to avail numerous services by trained and professional resources. we will leverage the experience and skill sets of the seasoned team and provide individuals and business on-demand services through an omni-channel presence. The Services will initially be available in Mumbai and cater to the following categories: a) Delivery and Errand Services, b) Concierge Services, c) Gourmet Products Job Description & Skills Required: Person will be responsible for handing all Individual client requests and queries 1-3 years experience in BPO / Hotel / Customer Service / Hospitality / Travel Excellent written and verbal communication necessary If interested, please share your updated profile along with CTC details

Costing Consultant Your role Vanderlande is a strong growing company thanks to bid wins at our customers with our products, solutions, and services. As part of the Strategic Costing & Verification team, you own the methodology for the cost calculation process used for our customer bids. These bids easily exceed 50M EUR and are often a multiple of that! As a Costing Consultant, you will work on the tools and content that are needed to prepare these bids, you will ensure that the cost data in our calculation system (CAP for project pricing tool and SCCT - for service contract pricing) is adequate and accurate, and you will support the Sales Teams in preparing these bids. Together with our Business Unit stakeholders you will prepare overviews of our costs, our cost structure, and drive initiatives for further improvements and the completeness of our cost models. Your tasks and responsibilities You will work as a Costing Consultant, which offers you various tasks supporting and coordinating with different departments, a.o. the Business Units and our international Customer Centres, Supply Chain organization (including procurement and manufacturing), Technology organization (R&D), etc. Your focus will be on: Performing standard checks on the costing/pricing calculation files for approvals and guiding stakeholders on preparing official costing/pricing documents, where required . Setting up reference projects for cost monitoring and benchmarking purposes. Conversion with explanation of old project cost calculation file to current file, reflecting cost updates. Securing the data used in the costing tools is complete, accurate , up-to-date . Supporting in data analysis to improve our cost tool as well as the values used in the tools. Support, coaching and training the Business users in making detailed cost calculations. Supporting DfX programs to improve product costs. Participate in defining cost models for newly developed products and services. Maintaining up-to-date knowledge on upcoming product changes and assess impact on costs and the cost modelling there- of. Analysing equipment or category costs across customer projects , pre pare standard repor ts . Contribute to continuous improvement programs. Your department The Strategic Costing & Verification department in India reports directly to the Strategic Costing & Verification department in The Netherlands with strong connection to V oice management . There is strong cooperation with various departments within Vanderlande (sales engineering, cost engineering, sourcing, R&D, engineering etc ) . Your profile For this position, we ask you to have: A bachelors degree in a technical field of study ( e.g. Mechanical/ electrical/controls ); Advanced computer Excel/database/analytic skills. 5 to 7 years of business experience, preferably in an international Material Handling automation company. Commercial and international affinity Excellent communication and presentation skills, both verbal and written. Fluency in English, as well as a strong cultural awareness.

Responsibilities: * Manage front desk operations * Ensure guest satisfaction * Coordinate housekeeping services * Maintain high standards of hospitality * Greet guests with warmth

Handling recruitment activities on all India level through different sources Managing the complete recruitment cycle Conducting interviews, discussing offers with prospective candidates and other allied functions Salary Negotiation Reference check and collecting all relevant documents from new joiners responsible till joining of the candidate Candidates from (IT, BPO, Manufacturing, Bulk Hiring Industry) Need not apply Candidates having experience in Mid to Senior Level hiring in Sales for Non IT Industry shall be preferred Roles and Responsibilities Handling recruitment activities on all India level through different sources Managing the complete recruitment cycle Conducting interviews, discussing offers with prospective candidates and other allied functions Salary Negotiation Reference check and collecting all relevant documents from new joiners responsible till joining of the candidate Candidates from (IT, BPO, Manufacturing, Bulk Hiring Industry) Need not apply Candidates having experience in Mid to Senior Level hiring in Sales for Non IT Industry shall be preferred

Receptionist Front office - Sector 52 Gurgaon Greet visitors, answer phone calls, handle inquiries in a professional and friendly manner. Manage the reception calendar, schedule appointments, coordinate with staff to ensure smooth operations Administrative Support Experience 2 - 8 Years Industry Front Office Reception Computer Operator Assistant Qualification Professional Degree Key Skills Front Office Executive Receptionist

Managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Preserving excellent levels of internal and external customer service. Designing exceptional menus, purchasing goods, and continuously making necessary improvements. Identifying customers' needs and responding proactively to all of their concerns. Developing and implementing operational procedures for the food service department. Hiring and training staff members, setting performance goals and schedules. Planning menus and ensuring their quality, pricing, and presentation conform to company standards. Forecasting supply and demand for inventory, and shopping for food and beverage supplie

Key Responsibilities Front Office & Reception Duties: Visitor Management: Greet and direct visitors, clients, and guests professionally. Maintain a clean and organized reception area. Answer and direct phone calls appropriately. Schedule and confirm appointments. Handle incoming and outgoing mail and deliveries. Administrative Support: Perform general clerical duties, including filing, photocopying, and data entry. Assist with office supply management and inventory. Coordinate with other departments to ensure smooth office operations.

What this job involves: Bringing excellence to the table Do you love food and take delight in seeing peoples smiles with your services Well, youre in the right place! In this role, youll be coordinating with F&B lead for the support of the preparation, cooking and service of food based on agreed standards and specification. Thus, your ability to provide high-quality catering services will be essential to succeed in this fast-paced yet exciting field. A typical day would involve ensuring that the calorie count of each food served is on display; and on special days (such as VIP visits, conference, festivals, etc.), youll find yourself preparing and ironing out plans for events. From time to time, you will also reach out to staff and employees for their feedback through the cafeteria online survey to get a fuller picture of the strengths and improvement areas of your services. We are seeking an experienced Food and Beverage Lead vendor resource to join our dynamic Workplace Services team. Our Workplace Managers lead teams that are responsible for creating a best in class workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and is focused on owning and managing day-to-day operations for one of our office locations. As the Food and Beverage Program Lead, you will partner closely with the local Workplace Services Manager to manage and execute all food and beverage related operations, which includes - running our 3 x weekly lunch program, welcome new hires breakfast, surprise and delight moments, and all other internal events catering needs. We are looking for someone that is creative and passionate about food, with a strong operations background that can design an inclusive approach to help scale our Culture through our exciting food programs. Specific duties: l Provide proactive and quality office food service operations in compliance with company policies. l Support and execute company policies and processes. l Purchase food and beverage supplies, manage expense tracking and submission processes. l Manage operations such as meal programs, team off-sites/team building events, and client/user requests. l Complete special projects by organizing and coordinating information and requirements to ensure all offices are operating at company-defined standards. l Manage catering satisfaction, including conducting regular satisfaction surveys and optimizing food service operations. l Perform administrative catering duties, including budget control and procurement. l Support vendor management controls and reporting systems. l Manage all kitchens and pantries at the client site, ensuring day-to-day operations are carried out to the highest standards. l Attend and contribute to food committee meetings, resolving issues within timelines. l Preserve excellent levels of internal and external employee service. l Design menus, continuously improving them, and supporting vendors to perform better. l Identify employee needs and proactively respond to their concerns. l Lead and train F&B vendor personnel. l Establish targets, KPIs, schedules, policies, and procedures. l Foster a two-way communication environment emphasizing motivation and teamwork. l Conduct specific audits of F&B kitchens and pantries on a regular basis, including planned preventive maintenance (PPM). l Ensure vendors are properly ordering and replenishing F&B supplies and manage their budgets. l Maintain and manage kitchen and pantry equipment, including coffee machines, to ensure proper functionality and use. l Comply with all health and safety regulations related to F&B operations. l Timely update senior and client points of contact (POC) on all positive and negative incidents pertaining to food and beverage service operations. l Please note that this Scope of Work is subject to review and approval by the relevant stakeholders. Qualification: l At least 2-3+ years of professional experience in the food industry, focusing on catering service and vendor provider management. l Bachelor's degree and/or equivalent experience in hospitality management, catering management, general business management, etc. l Business level of English and Native Language where applicable l Excellent people skills and ability to interact with a wide range of client and vendors l Experience in continuous improvement initiatives, client communication and reports. l Proficient in Google Applications such as Google sheets, Docs. l Experience in on-site catering management in technology companies, with an ability to navigate different applications and platforms to drive data-driven solutions. l Basic knowledge of catering setup, coffee breaks, and food safety guidelines, including actions to correct risks. l Excellent organizational, multitasking, verbal, and written communication skills. l Detail-oriented with strong analytical, problem-solving, and financial skills producing data-driven insights.

Front Office Executive 1 year to 5 years Faridabad, Haryana Keyskills: OPD Billing Front Desk Front Office Front Office Management Guest Handling Guest Relations

Receptionist Front office - Sector 46 Gurgaon Job description Greet visitors, answer phone calls, handle inquiries in a professional and friendly manner. Manage the reception calendar, schedule appointments, coordinate with staff to ensure smooth operations Administrative Support.

Identifying and researching new business sales and market opportunities in strategic growth sectors Developing generated leads and closing sales Sourcing information for internal telemarketing and mailing resource Creating new business opportunities Excellent communication skills Proficiency in MS office.

Data Entry Executive Back Office Operator For Sector 95 Gurgaon Pataudi Raod . Handling Data work. Data Entry . MIS Computer operations. Good in Computers.

Hiring for 5 Star International Hotel In London ( UK) If you are interested for this profile Call on +91-9240234024 Hot lines number Salary:- Upto 1.50Lac per month REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 3. Must Have Good communication skills 4. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If you are interested for this profile Call on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in