Guest Relations Executive

Job Description

Job Title: Front Desk Executive Location: Zivaya Spa, Ahmedabad Airport Key Responsibilities: Greet guests warmly and create a relaxing and welcoming atmosphere. Manage spa appointments via phone, walk-ins, and online booking platforms. Coordinate therapist schedules and ensure timely service delivery. Handle guest check-ins and check-outs; process billing and payments. Maintain daily reports, appointment logs, and guest feedback records. Answer inquiries about services, prices, packages, and promotions. Resolve guest issues or complaints with courtesy and escalate as needed. Maintain cleanliness and presentation of the reception area. Keep records of inventory related to front desk supplies and guest amenities. Upsell spa packages, memberships, and retail products effectively. Requirements: Minimum 1-2 years of experience in a front desk/receptionist role (spa, wellness, or hospitality industry preferred). Excellent communication and interpersonal skills. Basic knowledge of spa treatments and wellness terminology is a plus. Good computer skills (MS Office, POS, booking systems). Calm, confident, and professional demeanor. Flexible to work in shifts, weekends, and holidays. --- Preferred Qualifications: Diploma or degree in hospitality, wellness, or related field. Multilingual abilities (especially English) Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: Rotational shift Work Location: In person Speak with the employer +91 6280913725