Guest Relations Executive

Company Description

VGP Heritage Venues, situated along Chennai's scenic East Coast Road (ECR), blends heritage architecture, open-air spaces, and stunning ocean views to offer unique event settings. Recognized for its ability to host a variety of events such as corporate day outings, beachfront gatherings, celebratory dinners, and large-scale company retreats, the venue provides a seamless mix of traditional charm and modern hospitality. With tailored dining options and professional event coordination, VGP Heritage Venues creates memorable experiences that foster connections and celebrate special moments by the sea. It is the ideal destination for those seeking an exceptional and serene atmosphere to host their events.

Role Description

This is a full-time, on-site role for a Guest Relations Executive based in Chennai. The Guest Relations Executive will be responsible for delivering exceptional customer service by welcoming guests, addressing inquiries, and ensuring satisfaction throughout their visit. Key responsibilities include managing guest relations, handling receptionist duties, assisting with event coordination, and providing information about venue offerings. This role involves actively promoting services to guests and ensuring every guest interaction reflects the values and quality standards of VGP Heritage Venues.

Qualifications

• Strong skills in Guest Relations and Customer Service to provide an exceptional experience for all visitors.
• Excellent Communication skills, both verbal and written, to effectively interact with a diverse range of guests and colleagues.
• Experience in Sales, with an ability to promote venue services and convert inquiries into bookings.
• Proficiency in Receptionist Duties, including managing front-desk operations, handling guest inquiries, and maintaining records.
• Problem-solving skills, attention to detail, and the ability to work in a fast-paced hospitality environment.
• Prior experience in the events or hospitality industry is advantageous.
• Proficiency in English and knowledge of local languages is preferred.
• Bachelor's degree in Hospitality Management, Tourism, Communications, or a related field is a plus.
  

You must speak Tamil