Guest Relations Executive

About The Spirited Spot :

The Spirited Spot (TSS) is a premium mixology-driven bar and kitchen known for its elevated cocktails, global comfort cuisine, vibrant music culture, and impeccable service standards. Designed as a contemporary social haven, TSS blends craft, creativity, and cosmopolitan energy to offer guests an immersive drinking and dining experience.

The brand’s flagship outlet in Nagpur has quickly become a benchmark for modern bar culture in Central India, inspiring a strong community of cocktail lovers and lifestyle-driven patrons.

Nagpur Outlet Instagram : https://www.instagram.com/thespiritedspotnagpur

Building on this success, TSS is now expanding with its new outlet launching in January in Baner, Pune

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About the Role

The Guest Relations Executive (GRE) at The Spirited Spot (TSS) is the face and voice of our hospitality philosophy. As a premium mixology-driven bar with a flagship outlet in Nagpur and a new destination opening in Baner, Pune, TSS requires a GRE who can bring warmth, charm, and professionalism to every guest interaction. This role demands a poised communicator with exceptional etiquette, high grooming standards, and the ability to create seamless, memorable guest journeys. The GRE sets the first impression — and often the lasting impact — of the TSS experience.

Key Responsibilities

1. Guest Welcome & Hosting

• Greet guests with warmth, confidence, and personalised attention.

• Manage reservations, walk-ins, waiting lists, and high-demand flow efficiently.

• Ensure smooth seating and maintain minimal wait time.

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2. Guest Experience & Engagement

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• Interface with guests throughout their visit to ensure satisfaction and comfort.

• Proactively handle queries, special requests, and concerns with professionalism.

• Maintain the signature TSS hospitality style — warm, conversational, elegant.

3. Communication & Coordination

• Coordinate seamlessly with service, bar, kitchen, and management teams.

• Keep teams updated on reservations, VIP movements, and special arrangements.

• Maintain clear knowledge of menu items, signature cocktails, events, and promotions.

• Manage guest feedback logs, post-visit follow-ups, and experience notes.

4. Brand Representation & Front Desk Management

• Maintain impeccable grooming standards aligned with TSS brand identity.

• Ensure the host desk, entrance, and waiting area reflect TSS ambience standards.

• Uphold etiquette, posture, and communication tone expected of a premium brand.

• Ensure smooth daily functioning of the reception/front desk area.

5. Operational Support & Administration

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• Assist with daily briefing inputs related to guest flow and special bookings.

• Support management with documentation, guest insights, and report updates.

• Maintain accuracy in all guest-related data and reservation records.

Skills & Qualifications

• 2–4 years of experience in guest relations/hostess/front office in premium hospitality.

• Excellent spoken English; strong communication and interpersonal skills.

• High grooming standards with a professional, confident presence.

• Strong organisational skills; ability to manage rush hours smoothly.

• Familiarity with POS/reservation software is an added advantage.

Personal Attributes

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• Poised, polished, and articulate in all guest interactions.

• Calm and graceful under pressure; solution-oriented mindset.

• Detail-focused with strong sense of etiquette and presentation.

• Team-oriented with a proactive approach to guest service.

Why Join TSS?

• Represent one of the region’s most experience-led hospitality brands.

• Engage with high-profile, urban clientele in premium settings.

• Be part of the opening team for TSS Baner, Pune.

• Grow in a brand that values personality, hospitality, and long-term development.

• Opportunity to build strong guest relationships and develop a hospitality career path.