Guest Relations Manager

Guest Relationship Manager

The Spirited Spot, Nagpur

Full-Time

About The Spirited Spot:

The Spirited Spot is Nagpur’s premier destination for expertly crafted cocktails, vibrant ambiance, and curated lifestyle experiences. We blend mixology, music, and culture to create unforgettable moments for our guests.

Job Summary:

As the Guest Relationship Manager (GRM), you will be the face of The Spirited Spot, ensuring every guest enjoys a personalized, warm, and high-quality experience. Your role is to build lasting guest relationships, manage feedback, and enhance brand loyalty through excellent service and hospitality.

Key Responsibilities:

A) Guest Experience:

• Greet guests upon arrival with warmth and professionalism.

• Ensure smooth guest seating, reservation handling, and VIP service coordination.

• Anticipate guest needs and personalize experiences accordingly.

B) Relationship Management:

• Build rapport with regular patrons, influencers, and high-value guests.

• Maintain a guest database to track preferences, special dates, and visit history.

• Engage with guests through feedback collection, post-visit follow-ups, and special invitations.

C) Issue Resolution:

• Proactively address and resolve guest concerns or complaints, ensuring satisfaction.

• Escalate complex issues to the outlet manager when necessary.

D) Team Collaboration:

• Work closely with the bar, kitchen, and service teams to ensure seamless delivery of services.

• Train and sensitize staff on guest preferences and service excellence.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business, or a related field.

• 2+ years experience in guest relations, hospitality, or high-end F&B environments.

• Excellent interpersonal and communication skills.

• Strong problem-solving abilities and a calm demeanor under pressure.

• Polished appearance and confident personality.

• Familiarity with CRM tools and POS systems is a plus.

What We Offer:

• A dynamic, creative workplace culture.

• Opportunity to interact with a premium clientele.

• Career growth in the lifestyle and hospitality segment.

• Competitive salary and performance-based incentives.