Guest Relations Executive

We are looking for a highly skilled and experienced Guest Relations Executive to join our team at Accor Hotels. The ideal candidate will have a strong background in hospitality and excellent communication skills.

• Manage front desk operations, including handling guest inquiries and resolving issues.
• Provide exceptional customer service to ensure high levels of guest satisfaction.
• Develop and implement effective strategies to enhance guest experience.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain accurate records of guest interactions and transactions.
• Identify opportunities to upsell and cross-sell services to guests.

• Proven experience in guest relations or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Familiarity with hotel management systems and software.
• Ability to maintain confidentiality and handle sensitive information.