Guest Relation Executive

0 years

2 - 3 Lacs

Posted:6 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Guest Relations Manager (GRM) in hospitality ensures a positive guest experience by being a primary contact, handling needs, resolving complaints, supervising staff, and coordinating services like check-ins/outs, making stays comfortable, memorable, and efficient, often working in hotels, resorts, or event venues. They bridge communication between guests and staff, manage VIP arrivals, and use feedback to improve service quality. Key Responsibilities

  • Guest Welcome & Support: Greeting guests, answering questions, making recommendations, and assisting with special requests.
  • Complaint Resolution: Handling issues and complaints promptly and effectively to ensure satisfaction.
  • Staff Supervision: Training and managing guest relations teams, front desk staff, and other service personnel.
  • Coordination: Working with housekeeping, room service, and other departments to deliver seamless service.
  • VIP Management: Overseeing arrivals and needs for VIP guests.
  • Feedback & Improvement: Analyzing guest feedback to suggest improvements for service quality and efficiency.

Skills Needed

  • Excellent customer service and interpersonal skills.
  • Strong communication and problem-solving abilities.
  • Ability to manage staff and coordinate across departments.
  • Proactive attitude to anticipate guest needs.

Where They WorkHotels & Resorts, Event Venues, Corporate Environments, and Healthcare Facilities (patient experience).

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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