Guest Relation Executive (GRE)

As a team member in our restaurant, your main responsibilities will include interacting with guests, providing excellent customer service, managing reservations, coordinating events, collecting feedback for improvement, maintaining clear communication, and handling administrative tasks. You will be expected to greet guests warmly, assist with reservations and special requests, and ensure their satisfaction throughout their dining experience. Handling guest inquiries and complaints with empathy and efficiency will be crucial, as well as providing information about the menu and restaurant policies. Anticipating guest needs and exceeding their expectations is a key part of the role. Managing reservation systems accurately, coordinating with the front-of-house team, and assisting in event planning and execution are also important aspects of the job. Collecting and documenting guest feedback to identify areas for improvement and collaborating with the management team to implement enhancements based on this feedback is essential. Maintaining clear and effective communication with both guests and restaurant staff, as well as handling administrative tasks such as updating guest records and assisting with reporting and analyzing guest feedback, will be part of your daily routine. This is a full-time, permanent position with benefits including a flexible schedule, food provided, paid time off, and provident fund. The work schedule will include day shifts and rotational shifts, with performance bonuses and yearly bonuses available. The work location is in person, at our restaurant.,