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NOBL Q
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GSD Analyst

GSD Analyst

NOBL Q

0 - 1 years

2 - 3 Lacs

chennai

Posted:3 hours ago| Platform:

Apply

Skills Required

it services basic senior analyst service desk analyst hardware windows troubleshooting application software operations it helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

[{"Salary":"5 - 7 L" , "Remote_Job":false , "Posting_Title":"GSD Analyst" , "Is_Locked":false , "City":"Chennai" , "Industry":"IT Services","Job_Description":"

Job Summary:

The Service Desk Analyst will be the first point of contact for all IT-related issues, providing global first-level support for hardware, software, applications, and mobile devices. The role involves incident logging, troubleshooting, knowledge base contribution, and escalation to higher-level support teams when required.

Key Responsibilities:

Service desk to be single point of contact for all IT tickets

Global support contact for IT services and application first level support

Handle IT Helpdesk phone calls

Create incidents \\SR and provide first level resolution on desktop hardware, software and applications

Provide Live Chat support

First level triage and resolution off incidence has per knowledge repositories or soaps available in addition to baseline troubleshooting skills of level one agent

Resource requires basic application troubleshooting skills that are agnostics to application [application base access troubleshooting)

Create knowledge base articles has required to enhance ability on the team

Escalation of Incidents to higher support tiers as needed per OLA/SLA.

Coordinate with level 2(desk side, applications and infra support teams)

Communicate with multicultural and global user base over phone, email and chat in English language.

Maintain compliance with Verint operational ,ITSM and security procedures

Leverage Verint provided ITSM tools ( Service Now)

Participate in weekly staff meetings and training sessions as needed

Participate in shift transition efforts to ensure seamless handling of support activities

Requirements
Degree \\ Diploma in computer science or relatedfield

Strong experience in supporting Windows \\ MACoperating system, Core endpoint Applications, hardware and peripherals andmobile device

Basic troubleshooting knowledge on Mobile deviceknowledge (Intune)
Awareness of AD\\ Azure fundamentals \\ MFA \\O365 Strong troubleshooting and problem-solving skills Ability to write detailed reports and procedures Ability to work under pressure Excellent oral and written communication skills in the English language. Awareness of ITIL \\ Service Now ","Job_Type":"Full time","Job_Opening_Name":"GSD Analyst","State":"OMR, Taramani" , "Currency":"INR" , "Country":"India" , "Zip_Code":"600113" , "id":"160617000006100128" , "Publish":true , "Date_Opened":"2025-08-28" , "Keep_on_Career_Site":true}]

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GSD Analyst