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Job Title: NOC Shift Lead

Location: Chennai

Role Summary:

The NOC Shift Lead oversees NOC operations during the assigned shift, ensuring timely issue resolution, incident escalation, and team coordination. Acts as the primary point of contact for critical incidents and shift performance.

Key Responsibilities:

Lead and manage NOC analysts during the shift.

Monitor alerts and emails via ServiceNow and take appropriate action.

Triage and escalate critical incidents (P1/P2) to L2/SMEs.

Coordinate major incident bridges and provide real-time updates.

Ensure incidents are logged, updated, and resolved within SLA/OLA.

Maintain shift reports, escalation contacts, and site documentation.

Ensure compliance with ITSM processes and company policies.

Guide and mentor team members and ensure knowledge sharing.

Required Qualifications:

Bachelors degree in Computer Science or related field.

5+ years in NOC.

Strong experience in server/network infrastructure support.

Proficient in tools: ServiceNow, Splunk, SolarWinds, Zabbix.

Strong troubleshooting, communication, and incident management skills.

Knowledge of ITIL processes and shift operations.

","Job_Type":"Full time","Job_Opening_Name":"NOC Shift lead","State":"Tamil Nadu" , "Currency":"INR" , "Country":"India" , "Zip_Code":"-" , "id":"160617000004292858" , "Publish":true , "Date_Opened":"2025-07-14" , "Keep_on_Career_Site":false}]

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NOC Shift lead