GSA

Your Role: As a Front Office Associate, you are responsible for providing excellent customer service and ensuring the smooth operation of the front desk and guest services. Your responsibilities will include: - Greeting guests, checking them in, and providing assistance during check-out. - Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations. - Addressing guest inquiries, requests, and concerns promptly and professionally. - Assigning rooms to guests, considering special requests and room availability. - Issuing room keys and maintaining a record of key distribution. - Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP. - Assisting guests with local information, transportation, restaurant reservations, and other concierge services. - Assisting with luggage storage, handling, and transportation to guest rooms. - Building positive relationships with guests and ensuring a pleasant and memorable stay. - Monitoring the lobby and front desk area to ensure guest safety and hotel security. - Managing cash, balancing cash drawers, and handling financial transactions accurately. - Collecting and recording guest feedback and addressing complaints or issues as needed. - Using hotel management software for check-ins, check-outs, and reservations. - Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance. - Preparing shift reports and handovers to communicate essential information to the next shift. - Following hotel protocols for emergency situations, such as evacuations or medical incidents. - Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue. - Handling guest billing inquiries and coordinating with the accounting department. - Ensuring compliance with hotel policies, procedures, and industry standards. Skills & Requirements: - Hotel Management and/or skill relevant education preferred - Pleasing personality and good communication skills - Computer dexterity: MS Office (Word, Excel, PPT) - Prior relevant hospitality experience in position of application. - Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing),