Growth Operations Executive

The Black Steel is fast-growing bespoke lighting brand known for our functional, industrial designs and personalized service. Based in Delhi, we cater to high-end homeowners and interior designers, offering design-led lighting with a focus on quality, craft, and client experience.

Key Responsibilities:

• Coordinate between sales, production, and logistics teams to ensure timely delivery of client orders.
• Assist in managing client communications during the production and delivery process.
• Monitor project timelines and identify potential delays or bottlenecks.
• Support vendor management and ensure quality compliance for outsourced components.
• Maintain records of costs, expenses, and materials for tracking operational KPIs.
• Assist in packaging coordination, order tracking, and dispatch planning.
• Contribute to marketing and sales campaigns when needed.
• Identify gaps in operational workflows and suggest improvements.
• Support showroom walk-ins, B2B follow-ups, and client servicing.

Requirements:

• 2–3 years of experience in sales coordination, workshop or operations roles, preferably in manufacturing, interiors, or design-led businesses.
• Strong communication and coordination skills.
• Organized, process-oriented, and able to multitask.
• Proficient in Excel, Google Sheets, and basic CRM tools.
• Comfortable in a fast-paced, hands-on work environment.

What We Offer:

• A collaborative work environment within a creative industry.
• Opportunity to work closely with founders and influence growth strategy.
• Monthly incentive based on performance and impact.
• Exposure to design, manufacturing, and premium clientele.
• Career progression as the brand scales.

Job Type: Full-time

Pay: ₹17,412.03 - ₹24,025.67 per month

Experience:

• Team management: 3 years (Preferred)
• Operations management: 2 years (Preferred)

Language:

• Fluent English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Expected Start Date: 22/07/2025