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Group Manager - VnA Training

5 - 9 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

communication project management analytical ability leadership data analysis revenue generation process improvement quality initiatives instructional designing cultural soft skills va training english proficiency hiring tools organizational skills excellent communication skills marketing skills relationship skills motivational skills market research analysis digital transformation projects training methodologies business processes understanding

Work Mode

On-site

Job Type

Full Time

Job Description

You should have prior experience in Communication, Cultural Soft Skills, and V&A Training, including facilitation and leading a team. Strategic initiatives to improve business metrics such as CSAT, NPS, and CES should be in your expertise. Understanding core concepts of the CCT function and providing timely innovative solutions are essential. Proficiency in English is necessary along with knowledge of Hiring tools, CEFR scale, Train & Hire, and PreProcess Training in the BPO industry. Collaboration with Vertical leads to provide inputs on development areas for projects is required. Real-time support to teams, leadership skills, organizational skills, and prioritizing projects are crucial. Strong Project Management capabilities, excellent communication, marketing, relationship, and motivational skills are expected. Analytical ability to understand the business impact and manage multiple teams and locations effectively. Creating value by acting as a consultant for operations, identifying process improvement, and quality-related initiatives. Maintaining vertical hygiene, promoting standardization, creating SOPs, and behavioral training programs. Awareness of tools like Articulate, Vyond, Adobe Suite for e-learning content creation. Experience with various training methodologies, Instructional designing, Market Research & analysis on training models. Working on Innovative projects on digital transformation for training and knowledge of digital tools & Instructional designing is mandatory. Qualifications: - Graduate,

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