Group Manager

Job Description

Job Overview: We are hiring on behalf of our client—an established cluster of three 3-star business hotels located in the Ernakulam area of Kochi—for the position of Group Manager . This role demands a dynamic and experienced hospitality professional to lead the overall management and performance of all three properties. The ideal candidate will ensure operational excellence, drive revenue and occupancy growth, and maintain consistently high service standards across the cluster. Key Responsibilities: Oversee day-to-day operations of all three hotels to ensure consistency, efficiency, and quality service delivery. Collaborate with the sales and marketing teams to drive revenue, increase occupancy, and achieve financial targets. Lead, support, and manage hotel staff, including training, performance evaluation, and manpower planning. Ensure guest satisfaction by maintaining service excellence and addressing escalated concerns promptly. Monitor budgets, control operational costs, and prepare financial reports for management review. Standardize operating procedures, coordinate inter-property activities, and implement best practices across all locations. Requirements: Bachelor’s degree in Hotel Management, Business Administration (BBA), or a related field. 2 to 5 years of proven experience in hotel or cluster management. Strong understanding of hotel operations across departments (Front Office, Housekeeping, F&B, etc.). Demonstrated ability to lead teams, optimize performance, and drive business outcomes. Excellent communication, leadership, and problem-solving skills. Familiarity with the Ernakulam/Kochi hospitality market is highly preferred. Job Type: Permanent Pay: ₹30,000.00 - ₹65,000.00 per month Schedule: Day shift Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hotel management: 1 year (Preferred) Work Location: In person